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Retail Supervisor (Full-Time) - 74 Main

Company: Cotopaxi
Location: Salt Lake City
Posted on: May 16, 2022

Job Description:

Job Description Job Title: Lead Retail Guide (Lead Retail Sales Associate)Job Level: Entry/Mid LevelJob Type: Full-Time, Non-ExemptJob Location: Cotopaxi Retail Store - 74 S Main St. Salt Lake City, UtahJob Compensation: $16/hour with potential to earn an additional $2.00 per hour bonus.About Cotopaxi:Cotopaxi is a carbon neutral outdoor gear brand founded to create sustainably designed products that fight extreme poverty, inspire adventure, and move people to do good. As a certified B Corporation, we believe in using the power of business as a force for social, environmental, and economic good. Our creed, Gear for Good, touches every aspect of our company. Cotopaxi is committed to making all of our gear using repurposed, recycled, or responsible materials by 2025. We allocate 1% of our annual revenue to the Cotopaxi Foundation which awards grants to outstanding nonprofit partners carefully selected for their track records at improving the human condition and alleviating poverty. In 2021, we aided over 1 million people in extreme poverty through targeted grants to outstanding organizations with proven methodologies.Job Overview (What You'll Do):Officially, we refer to ourselves in the retail channel as Guides, because we guide customers through their Cotopaxi retail journey, sharing our own product knowledge and experiences to help them make the right purchase for their trip to the mountains, the beach, the city or even the local park. You'll chat backpacks, jackets, adventure and impact all while sharing our Do Good mission.As the Lead Retail Guide, you will work closely with the Retail Store Manager to oversee daily operations as well as be an approachable resource for your team. Most importantly, you will lead the retail team through the embodiment of Cotopaxi's brand and culture, leveraging your desire to engage and inspire adventure (big or small) in the community!Job Responsibilities (How You'll Do It):Experiences:

  • Create a customer first culture by fostering a fun, engaging environment between Guides and customers.
  • Interact with every customer. Say hello, share your experience, and offer your help and expertise.
  • Educate customers on products, experiences, local highlights and most importantly, Cotopaxi's mission.
  • Guide customers toward products that will enhance their experience and relationship with the Cotopaxi brand.
  • Be the in-house expert on Cotopaxi products and initiatives, and share that knowledge with your Guides.
  • Live and inspire the Cotopaxi culture and values of people, impact and adventure.
  • Be an ambassador of the Cotopaxi brand throughout your community by getting involved.
  • Collaborate with the community engagement team on in-store and local events.
  • Lead your Guides by example in making memorable experiences for every customer.
  • Support the development of your Guides through encouragement, training, and productive feedback.
  • Grow the herd! Help support management with hiring new Guides.Operations:
    • Open the store up for business on time and/or close the store down at the end of the day.
    • Manage the point of sale system and make sure customers leave happy and satisfied.
    • Share the load. Prioritize the store's needs and delegate accordingly between yourself and your Guides.
    • Keep the store spruced and ready for every customer by maintaining the cleanliness of sales floor and stockroom.
    • Partner with the Visual Merchandising Manager to execute new directions and maintain an inviting customer journey through the store.
    • Manage inventory levels and support the Store Manager with ordering and receiving.
    • Partner with the Store Manager to ensure operational and brand goals are being met.
    • Ensure the safety and well-being of all customers and Guides!Job Requirements (Who You Are):
      • 18 years or older.
      • 1 - 3 years of experience in retail, ideally as a lead or supervisor, and if you have worked in the outdoor industry, that's great (but not necessary)!
      • Detail oriented and organized.
      • A people person. Good at gab. You know the kind.
      • Active, energetic and enthusiastic.
      • A humanitarian at heart.
      • Someone who can happily work throughout the holiday season (including the Friday after Thanksgiving).
      • Someone who doesn't mind being on their feet.
      • Someone who can lift 25 pounds or more and can climb a ladder carrying boxes and bags.Character:We take character and camaraderie seriously at Cotopaxi. We like givers and builders. Our brand is always growing and evolving, which means you'll be evolving with it. We like to see candidates who show strong capacity for adaptiveness and flexibility. We're a spunky company looking to prove that mission-first brands CAN win. If you join our team, you'll be a part of something bigger than a bottom line; so, we love to see volunteering and community engagement on resumes.The Work Environment:Cotopaxi is a company that values people, impact, and adventure and our work environment reflects just that. Whether you are working from one of our retail stores, our headquarters, your couch at home, or even your van in the woods, you'll feel the camaraderie of our amazing team of visionaries, builders and go-getters. We work hard and we play hard. We are a team of outdoorsy and indoorsy, mission-driven people looking to prove that business CAN be a force for good. So, if you join our team, you'll be a part of something bigger than a bottom line.Job Benefits (The Perks):
        • Medical, dental and vision benefits.
        • Company paid basic life insurance.
        • Company paid short term disability coverage.
        • Company paid life assistance program.
        • 401(k) plan with employer match.
        • 15 days PTO per year.
        • 60% off Cotopaxi products.
        • Additional outdoor gear discounts.
        • $1,000 stipend after 18 months for bucket list adventure.
        • $5,000 stipend after 5 years for bucket list adventure.
        • Company outings and gatherings.
        • A fun, caring and empowering company culture!As a mission-driven brand, Cotopaxi is not only hyper aware of but also deeply invested in putting people first and paving the way as a humanitarian brand. We welcome, embrace and celebrate all people regardless of gender, age, race, disability, nationality, ethnicity, faith, or sexual orientation. We believe in Doing Good, and how we're involved with that has no limits. Powered by JazzHRn3IaJXZnbA

Keywords: Cotopaxi, Salt Lake City , Retail Supervisor (Full-Time) - 74 Main, Hospitality & Tourism , Salt Lake City, Utah

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