Customer Service Manager

Company: ernestpackaging
Location: Salt Lake City
Posted on: June 24, 2022

Job Description:

We are searching for a Client Coordinator Manager who will direct and manage our Customer Service Department. You will be responsible for creating the optimum client experience. Identifies, hires, and trains client service oriented personnel with strong sense of urgency and detail oriented skill sets. This role is key to our success.Essential Functions:Directs and manages customer serviceCoordinates service center activities through planning with departmental managers to ensure that the total client service objectives are accomplished in a timely and cost effective mannerEstablishes and monitors overall department performanceProvides leadership and training to accomplish company goals and objectivesAdditional Responsibilities:Mentor: Insures the development of staff through regular performance review as it relates to departmental objectivesTrainer and Evaluator: Establishing training program based on needs of department, objectives of company goals. Ensures highest level of skill development and client satisfactionCoordinates the development of our new Client Relationship Managers as it relates to the successful development of leads, territory management, account opportunity tracking, and priority settingOutbound Call Center, Lead Generation and Customer Service Leader: Uses proven call center and service programs to engage clients directly and tracking of client satisfaction, allowing for long term relationships and in depth account penetrationBest Business Practices: Measures comparative business practices, keeps up to date on new techniques and trains staff on efficient, effective client engagementAssures corporation has up to date files on each customerEstablish promotional outbound programs to increase salesAssures all corporate policies and procedures are communicated and followedQualifications to Meet Minimum Requirements:Bachelor's degree from accredited university and over five years call center/customer service management experience or equivalent combination of formal education/training and experience in the industrial packaging or related industryFamiliarity with call center and customer service set up and organizationWorking knowledge of CRM management systemsThorough knowledge of outbound calling techniques and customer service measurements of successDemonstrated ability to communicate effectively both verbally and in writingBackground with distribution methods, process improvement programs, and procedures

Keywords: ernestpackaging, Salt Lake City , Customer Service Manager, Hospitality & Tourism , Salt Lake City, Utah