Customer Service Representative- Bilingual (French Canadian)

Company: Connexus Resource Group
Location: American Fork
Posted on: August 6, 2022

Job Description:

Bilingual (French Canadian/English)Customer Service Representative - Call Center AgentWe are in the "People Business". What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally. Please note this is not a remote position and you must be able to commute to 792 East 280 South American Fork, UT 84003.Sound like you? We want to speak with you!Customer Care Agent Job Description:What are the benefits?Pay starting $16-$19/hrMonday-Friday scheduling, shifts between 6am-5pmHealth, Dental, Vision401k SavingsEmployee Advancement, Career Path DevelopmentPromote from withinWeekly drawing (gift cards, electronics etc)Paid Time Off for ALL employees, starts earning from day 1!Casual environmentDailyPay Partner - get paid daily!What Will I Be Doing?Answering phones, emails, and live chat from customersProfessionally responding to customer inquiriesIdentifying, escalating priority issues, and reporting to high-level management.Following up on complicated customer interactions where required.Recording details of customer interactions (proficiently and accurately)Develop rapport with customers, with an upbeat and positive attitudeOffer solutions- not excusesWhat qualities do I have?Excellent customer service attitude.Ability to engage and tailor interactions with each customer, making their experience exceptionalFriendly, confident, and a self-starterStrong verbal and written communicatorPositive and quick troubleshooterWhat qualifications do I need?1 year of customer service-related experience (preferred)1 year of call center (preferred)Basic knowledge of computers e.g navigation, 40+ words per minute, copy/paste, open tabs (required)Excellent grammar, punctuation, and spelling (required)We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.

Keywords: Connexus Resource Group, Salt Lake City , Customer Service Representative- Bilingual (French Canadian), Hospitality & Tourism , American Fork, Utah