Customer Service Representative

Company: NESCO Resource
Location: Salt Lake City
Posted on: March 20, 2023

Job Description:

Nesco Resource is hiring for a Customer Service Representative at a great Custom Countertops Company in Salt Lake City, UTSchedule: Monday - Friday, 8:00 am - 4:30 pm or 9:00 am to 5:00 pmThis position is 100% On-Site in Taylorsville UT.Duties and Responsibilities:

• High School Diploma with 1 2 years of customer service experience in a similar industry
• Basic computer skills with experience using Microsoft Office products and the ability to learn other software programs
• Ability to solve problems as they arise
• Strong understanding of measurements and fractions Duties and Responsibilities:
  • Inputs orders/quotes into the computer system and confirms the availability of the product
  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by the customer, using mail or telephone.
  • Responds to inquiries and complaints, and coordinate activities with other departments as necessary; escalate complaints to supervisor as required
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customers with the appropriate department(s)
  • Ensures that orders are put into production on time to meet pickup and delivery schedules
  • May handle warranty and service issues as they arise
  • Other duties as assignedNesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: NESCO Resource, Salt Lake City , Customer Service Representative, Hospitality & Tourism , Salt Lake City, Utah