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Customer Service Representative / Inside Sale Representative - 1

Company: Goodman Global
Location: Salt Lake City
Posted on: May 26, 2023

Job Description:

Customer Service Representative / Inside Sale Representative - 1
The Opportunity
Stevens Equipment Supply, a member of Daikin Industries is seeking a professional, skilled individual for our Customer Service Representative / Inside Sale Representative - 1 to join our team at our Salt Lake City, UT location. Customer Service Representative works cooperatively with sales and other members of the company to grow existing customers, create new customers, increase sales while increasing customer satisfaction. Responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to ensure customer satisfaction and adherence to the organization's policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization's policies, procedures, practices, products and services. Responsible for order management by handling all the details from purchase order to shipment of product. Sales Representative - Inside helps develop and improve phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Some travel may be required and future potential for relocation based on performance and business is a possibility. Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Keeps records and prepares reports on sales activities. May make presentations or perform demonstrations. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at and submit your resume.
About Our Company
Stevens Equipment Supply, a member of Daikin Industries is a wholesale distributor of equipment, parts, and supplies to diverse industries including Residential and Light Commercial Heating & Air Conditioning, Hospitality and Refrigeration based in Eagan, Minnesota. We pride ourselves on "Delivering hassle-free, customer-first solutions" in the form of best-in-class equipment from top manufacturers including Daikin, Goodman/Amana, and many more.
Why work with us?

Benefits are effective on day one for all full-time direct hires

Training programs are available to help guide team members and develop new skills

Growth Opportunities - there are immense opportunities to grow your career

You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

May include;

  • Answer phone queue, respond to emails and faxes

  • Provide customers with accurate product pricing and delivery information.

  • Order processing and update/maintain detailed files

  • Generating purchase orders and requests for quotations.

  • Generate new and repeat sales by providing product and technical information in a timely manner.

  • Recommend alternate products based on cost, availability or specifications.

  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.

  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery.

  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

  • Obtain working knowledge of Daikin, Goodman, and/or Amana products and accessories

  • Existing account management and relationship development

  • Serve as primary contact with accounts

  • Work with Sales Managers to verify pricing discounts and customer details

  • Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims

  • Work closely with manufacturing personnel to meet customers' requirements.

  • Perform additional activities as required.

    Nature & Scope:

    • Takes direction from lead

    • Works within well defined instructions

      Knowledge & Skills:

      • Excellent and confident customer support skills and positive disposition

      • Answering of phones and directing calls Ability to handle high call volume

      • Good verbal skills - must be able to explain fairly technical parts information clearly

      • Written skills - must be able to communicate via phone, fax, and email effectively with customers

      • General Microsoft Office skills (Outlook, Excel, Word)

      • Effective organizational and time management skills

      • Applies strong work ethics and integrity on the job


        • 1 - 3 years


          • High School diploma or GED equivalent preferred, some customer service experience preferred.

            Physical Requirements/Work Environment:

            • Must be able to perform essential responsibilities with or without reasonable accommodations

              Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
              The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
              ID: 2023-23216
              Education: High School Diploma or Equivalent
              External Company Name: Daikin Comfort Technologies
              External Company URL:
              Street: 1766 W. Redwood Depot Ln.

Keywords: Goodman Global, Salt Lake City , Customer Service Representative / Inside Sale Representative - 1, Hospitality & Tourism , Salt Lake City, Utah

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