Utah Red Zone Manager (PRN34933B)

Company: University of Utah
Location: Salt Lake City
Posted on: May 26, 2023

Job Description:

The University Campus Store is looking for outgoing and energetic people to join our team. We have been part of the University for over 100 years and serve a large and diverse campus community. The Campus Store is seeking a Utah Red Zone Manager to oversee management of the merchandise departments at the main Campus Store along with other applicable auxiliary Red Zone locations, under the direction of the Asst. Director of Stores. The Utah Red Zone is a key department within our main campus store and is the official retailer for University of Utah athletics offering officially licensed apparel, giftware, and accessories. This position is responsible for overseeing and coordinating all operations of the Utah Red Zone at these locations and is responsible for directing, planning, and managing overall company business operations, including but not limited to staffing, scheduling, quality control, customer service, inventory management and the merchandising and visual display standards. This position is also responsible for maximizing return on investment, operational effectiveness and the successful implementation of promotions and events. Under direction of the Asst. Director of Stores this position will ensure these locations meet all University of Utah Campus Store service and merchandising standards while tailoring service to meet the needs of each location's unique customer base. They will manage up to 20 part-time staff who are responsible for the daily operations in a fast paced, multi-location retail business. Impact on Organization The Campus Store is dedicated to supporting the mission of the University by fostering student success and preparing students from diverse backgrounds for lives as impactful leaders and citizens. The University of Utah believes in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long term success and viability of the institution. This position contributes to this mission through supervision of the Utah Red Zone, a division of the University Campus Store. What does a successful candidate look like Successful candidates have knowledge of commonly used concepts, practices, and procedures within the retail management field. Relies on experience and judgment to plan and accomplish goals. Is dedicated to training and sharing knowledge with colleagues. Understands and supports the mission of the University and the Campus Store. University of Utah Job ID# PRN34933B 00435 - University Campus Store COMPENSATION: $60,000 - $65,000 DOE WORK SCHEDULE: M-F, 8a-5p, some weekends and holidays RESPONSIBILITIES: The Utah Red Zone Manager operates under the direction of and in collaboration with the Asst. Director of Stores. This position also partners closely with the campus store's merchandise buying and marketing teams. The focus of this position is developing, implementing, monitoring, and evaluating programs to improve and maximize customer service, sales, and profit and other store objectives. Through regular campus outreach, develops relationships with key partners within Utah Athletics and their marketing partners to gain a full understanding of their Utah merchandise needs. Partners with vendors and the campus store's buying team to generate and maximize merchandise special orders and inter-departmental sales, while providing expert product knowledge and superior customer service. Customer Service Training: Develop & implement training programs to provide a high-level of customer service for in person, telephone, and email customer engagement. Consistently reviews and evaluates programs and identifies areas for improvement in collaboration with the management team. Training on product and company knowledge. How to communicate, engage with the customer. Implementation of a Five Step to a Sale Approach Merchandise/Marketing/Inventory Work with the buying team to ensure product mix meets customer requests. Stockroom management ensuring inventory is properly stored and organized for easy and accurate rotation to sales floor. Organizing and rotating floor layout to ensure appropriate rotation of sales floor merchandise, creating a feeling of newness and reflects seasons to maximize sales. Working with Asst. Director of Stores, participate in the planning and development of the sales floor plans to ensure the floor maximizes sales opportunities Work with the buying team on overall merchandise needs, including general merchandise assortment plans, department orders, special orders and orders for offsite events. Oversee and maintain store presentation, cleanliness, and organization of all sales locations. Work with Asst. Director of Stores and buying team to ensure inventory needs are communicated in all departments of each location. Personnel Management: Works with sales floor supervisors to ensure hiring for on-going and seasonal staff is conducted in a timely manner. Manages payroll budget effectively. Cross trains and redeploys staff as business demands change. Performance management and annual reviews of staff. Consistency in maintaining Campus Store and University policy and procedures. Loss prevention training Budget: Develops, Implements, and achieves budget for the Red Zone locations. Audit expenses and revenues to ensure successful budget control. QUALIFICATIONS: Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required. Master's degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. PREFERENCES: Previous retail management experience, preferably in licensed products, apparel, giftware or housewares. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Organized with attention to detail. Works well under pressure and deadlines; ability to multitask. Strong leadership and management skills with ability to motivate staff. Excellent customer service abilities. Ability to develop and maintain budgets. Thorough understanding of company policies and practices. TO APPLY, VISIT: EQUAL EMPLOYMENT OPPORTUNITY The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

Keywords: University of Utah, Salt Lake City , Utah Red Zone Manager (PRN34933B), Hospitality & Tourism , Salt Lake City, Utah