Restaurant Server AM

Company: Radisson Salt Lake City
Location: Salt Lake City
Posted on: September 21, 2023

Job Description:

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice -- has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice -- to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges -- loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com .

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary

The role of the AM Server is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner

Ensures proper set up of tables to in the lounge

Inspects linen, silver, china and other items prior to using them
Takes customer orders and provides suggestions for both beverage and food
Reports beverage orders to bartenders, ensure drinks are garnishes before serving
Coordinates service with other servers and Chef
Serves food and beverages to guests, refills beverages as needed
Removes dirty glasses, linens and dishes from lounge area
Responds to customer requests and complaints
Cleans lounge area during and after events

Adheres to legal and/or company policies and standards

Understands and follows the laws and guidelines for beverage service
Closes out the customer's bill applying cash and credit cards in accordance with established procedures

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Keywords: Radisson Salt Lake City, Salt Lake City , Restaurant Server AM, Hospitality & Tourism , Salt Lake City, Utah