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Customer Service Specialist

Company: C3-CustomerContactChannels
Location: Ogden
Posted on: September 16, 2018

Job Description:

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy. Customer Service Representative Position Purpose: This is a part time position with a schedule of 3:30pm-9:30pm Monday - Friday. In this role you will be taking inbound customer service calls assisting our customers with health care benefit explanations and coverage of medical benefits. Job ResponsibilitiesProfessionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed aboveAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsResponsible for call disposition or compiling and generating reports as requiredAbility to accept and embrace changes within the current business environmentQualifications6 months of experience in customer service preferred.Strong detail orientation and excellent communication/listening skillsAbility to pass all skill assessments including demonstrated experience with Microsoft applicationsAbility to pass a drug screen and background checkBilingual (Spanish/English) skills a plusDemonstrated passion for excellence with respect to treating and caring for customers especially senior citizensStrong decision making and analytical abilitiesAbility to identify customer needs and clearly articulate products and servicesSchedule flexibility to include weekends, evenings, possible holidays and occasional overtimeIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Keywords: C3-CustomerContactChannels, Salt Lake City , Customer Service Specialist, Hospitality & Tourism , Ogden, Utah

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