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Customer Service Representative

Company: Black Turtle Services
Location: Sandy
Posted on: October 12, 2018

Job Description:

JOIN THE FAMILY!

$12.22 + $4.41 fringe*(health & welfare)

VARIETY of SHIFTS Available and FLEXIBLE TRAINING

TRAINING STARTS SOON

FULL TIME

Customer Service Representatives provide exceptional service while answering in-bound consumer inquiries concerning health care and health insurance. Position is customer service and script focused, no sales involved. Paid Holidays. Great team environment.

JOB RESPONSIBILITIES



  • Answer inbound customer service calls
  • Navigate to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
  • Utilize standard technology such as a telephone, e-mail, and web browser
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing
  • Report problems that occur via the online system so they can be addressed by the appropriate parties.
  • Perform other related duties as assigned.
  • May be required to work holidays. Overtime may be required

    SKILLS AND QUALIFICATIONS



    • Must be able to type a minimum of 20 WPM
    • Basic computer knowledge
    • Ability to navigate multiple screens
    • Ability to read and comprehend a script
    • Friendly, empathetic phone presence
    • Ability to sit and speak for extended periods of time
    • Proven ability to work as a member of a team is required
    • Must be able to speak and read English clearly, professionally and fluently
    • Spanish speaking teams available following in-house certification

      EDUCATION AND EXPERIENCE



      • Minimum 6 months customer service/secretarial/telemarketing experience required
      • High School diploma or GED equivalent required
      • *Inbound call center experience a plus
      • *Healthcare customer service/call center experience a plus

        Black Turtle Services is an Equal Opportunity Employer

        Minorities/Women/Disabled/Veterans/Disabled and other protected categories

        Keywords: Black Turtle Services, Salt Lake City , Customer Service Representative, Hospitality & Tourism , Sandy, Utah

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