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Customer Service Representative

Company: Black Turtle Services, Llc
Location: Draper
Posted on: November 11, 2018

Job Description:

Customer Service Representative JOIN THE FAMILY! $12.22 + $4.41 fringe(health & welfare) VARIETY of SHIFTS Available and FLEXIBLE TRAINING TRAINING STARTS SOON FULL TIME Customer Service Representatives provide exceptional service while answering in-bound consumer inquiries concerning health care and health insurance. Position is customer service and script focused, no sales involved. Paid Holidays. Great team environment. JOB RESPONSIBILITIES Answer inbound customer service calls Navigate to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules Utilize standard technology such as a telephone, e-mail, and web browser Assist caller with filling out online application and submitting it electronically to plan provider for processing Report problems that occur via the online system so they can be addressed by the appropriate parties . Perform other related duties as assigned. May be required to work holidays. Overtime may be required SKILLS AND QUALIFICATIONS Must be able to type a minimum of 20 WPM Basic computer knowledge Ability to navigate multiple screens Ability to read and comprehend a script Friendly, empathetic phone presence Ability to sit and speak for extended periods of time Proven ability to work as a member of a team is required Must be able to speak and read English clearly, professionally and fluently Spanish speaking teams available following in-house certification EDUCATION AND EXPERIENCE Minimum 6 months customer service/secretarial/telemarketing experience required High School diploma or GED equivalent required Inbound call center experience a plus Healthcare customer service/call center experience a plus Black Turtle Services is an Equal Opportunity Employer Minorities/Women/Disabled/Veterans/Disabled and other protected categories

Keywords: Black Turtle Services, Llc, Salt Lake City , Customer Service Representative, Hospitality & Tourism , Draper, Utah

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