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Customer Service Rep (Call Center)

Company: Teleperformance
Location: Sandy
Posted on: December 9, 2018

Job Description:

Position Description

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional Omni channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact
Our call center representatives are a very important part of our family. You will be the eyes and ears for our American Eagle Outfitters team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

  • Handle and carefully respond to all customer inquiries
  • Drive brand loyalty through expertise in AEO products and programs
  • Be open and attentive to all customers' individual style
  • Provide efficient, friendly, and knowledgeable service through active listening
  • Work with confidential customer information and treat it sensitively
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers via phone, chat, and email
  • To role model AEO values and AEO Customer First behaviorsWhat We're Looking for
    • 6 months of prior customer service experience or retail experience
    • Over 18 years of age
    • Ability to type 30 wpm
    • High School Graduate or GED
    • Availability to work various shifts
    • Proficiency with desktop computer system and internet skills
    • Proven oral and written communication skills
    • Understanding of the way the current AEO target market speaks and current fashion trends
    • Understanding of mobile apps and social media platformsWhat We Prefer
      • Logical problem-solving skills and ability to multi-task
      • Organization and work prioritization skills
      • Experience as an AEO customer, especially with the AE and Aerie apps is a PLUS!
      • Passion for fashion is a PLUS!Being One of Our People
        It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
        Teleperformance is an Equal Opportunity Employer

        Associated topics: agent, answer, associate, call center, clerk, customer care associate, intern, phone, service agent, telephone service representative

        Keywords: Teleperformance, Salt Lake City , Customer Service Rep (Call Center), Hospitality & Tourism , Sandy, Utah

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