Sales Trainer

Company: GoHealth
Location: Lindon
Posted on: January 15, 2021

Job Description:

Job Description The Member Services TeleCare Team (MST) is looking for a Trainer Manager to provide training to MST agents. You will manage training delivery, providing feedback to the design and measurement of programs, and providing feedback to licensed MST agents to improve goals. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities * Administer learning lab training to new hire, licensed MST agents to exceed goals as quickly as possible * Manage new hires nesting to bridge the gap from the training room into integration with the MST teams * Consult with business leaders to evaluate areas of opportunity and collaborate on learning and communication projects to promote performance improvements at the program or team level * Use goals, reports, and direct observation to provide one-on-one coaching to improve performance. Will be a floating manager between all MST teams to provide team coaching, individual one on ones and trainer to manager updates for low performing agents * Review materials for instructor-led and online training and facilitates classroom or virtual training for topics including business process changes, sales, tests, retention projects, products, and systems * Understand all training procedures * Contribute to process improvement programs to refine and improve operational efficiencies * Track and understand multiple team metrics, such as effectuation rates, recovery rates, overall team production, and more; promote behavior necessary to exceed metric targets * Understand Captive"s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products Skills & Experience * 3+ years of Insurance sales experience * 3+ years of Medicare Knowledge * Experience leading process improvement * Understand the construction of development plans * Understand how to identify areas of employee improvement * Experience communicating with multiple levels * Experience leading multiple teams * Passion for empowering and developing people * Experience measuring training effectiveness Benefits and Perks * Performance-based incentives * Paid time off * 401k program with company match * Employee Stock Purchasing Program * Medical, dental, vision, and life insurance benefits * Professional growth opportunities * Generous employee referral bonuses * Charitable events * Birthday & Anniversary Recognition * Work From Home Stipend * GoHealth is an Equal Opportunity Employer Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we"re safe to do so following the guidance of local health authorities" and the CDC Company Description GoHealth has an ambitious mission: To improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we"ll never stop investing in you and your career.About GoHealth

Keywords: GoHealth, Salt Lake City , Sales Trainer, Human Resources , Lindon, Utah