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Technical Support

Location: Tooele
Posted on: May 6, 2021

Job Description:

The position is directly involved in troubleshooting/resolving personal computer, application, and peripheral-related problems.

Responsible and Accountable for:

? Provides front-line interaction with users and acts to ensure all reported problems are resolved.

? Provides phone coverage of the primary internal Help Desk line as required.

? Develops ideas for improving and enhancing the general operation of the support desk and user experience. Installs, configures, tests, and supports new applications as required.

? Provides first level analysis and diagnostics of reported problems (including Desktop Operating Systems, network, branch, and PC issues).

? Provides backup for IT computer operations as required; required to have cell phone for after hours and weekend on-call duties as needed.

? Performs other duties as assigned.

Knowledge, Skills and Abilities:

? Excellent communication skills, and self-motivated (especially when involving the learning of new technologies).

? Knowledgeable in installation and support of Microsoft Windows operating system, including installation, support, and testing of new applications.

? Knowledgeable in the basics of supporting an Ethernet network (including wiring, installation of PC hardware and software, and troubleshooting)

? Possess broad knowledge and understanding of current and emerging technologies and their relevance as tools in the IT industry.

? Ability to identify and analyze critical problems and provide viable solutions and/or alternatives, informing senior staff in a timely manner.

? Ability to provide first level support to end users in the areas of network, desktop, applications, telecommunications, web, and Desktop Operating Systems.

? Ability to effectively work with other departments, prioritize and escalate issues as necessary, and provide resolution follow-up.

? Ability to assist with other operational issues as required.

? Ability to research and document problems/resolutions and create ?How-To? instructional documentation as needed.

? Ability to act as a source of information, help, and training for staff throughout the organization concerning personal computer applications and operating systems.

? Ability to lift 50lbs of equipment to facilitate equipment relocations, as tasked.

? Ability to understand and be aware of possible suspicious activities or transactions by members or by employees, directors, executives, or officers of the credit union. Promptly notify management as required by credit union policy if unusual activity is observed which could be an indication of financial crime or efforts to evade reporting requirements of the Bank Secrecy Act or other laws and regulations.

Education and Experience:

? Education: Associate?s Degree (AS in computer science or similar) or equivalent experience.

? Experience: Approximately 2-5 years of technology support, focused on customer interaction with excellent customer service skills (preferably experience with a financial institution)

? Certification: One of the following (A+, Microsoft MCP, Network +, CCNA) or equivalent experience

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Salt Lake City , Technical Support, IT / Software / Systems , Tooele, Utah

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