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ServiceNow Technical Consultant - Software Asset Management (SAM)

Company: Hispanic Alliance for Career Enhancement
Location: Salt Lake City
Posted on: May 16, 2022

Job Description:

Hispanic Alliance for Career Enhancement

  • ServiceNow Technical Consultant - Software Asset Management (SAM)ServiceNow Technical Consultant - Software Asset Management (SAM) DescriptionThe Technical Consultant will provide subject matter and technical expertise to support customer's implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

    Key Areas of Responsibility
    • Estimation, creation and delivery of solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
    • Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
    • Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
    • Contribute to the continual improvement of Delivery and Enhancement Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
    • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
    • Manage multiple clients after initial project implementation
    • Other duties and responsibilities as assigned
      Education and/or Experience Qualifications
      • Bachelors degree in a Technical field or equivalent experience
      • 2+ years of experience as a developer working on the ServiceNow platformRequired Qualifications
        • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
        • Proven experience as a key technical resource leading the development and delivery of ITSM solutions
        • CSA and CIS ITSM certifications - current or within 6 months of hire
        • Experience implementing systems using the Agile/Scrum methodology
        • Knowledge of ITIL
        • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
        • Knowledge of Web Technologies (XML, HTML, JavaScript, Angular JS, etc.) and working in a SaaS environment
        • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
        • Proven team player
        • Ownership, accountability, and attention to detail in all work efforts
        • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
        • Commitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"
        • Ability to make decisions which have significant impact on the department's credibility, operations, and services
        • Ability to travel at least 10% of the timePreferred Qualifications
          • Degree or equivalent, preferably in Computer Science or Information Technology,
          • 3+ years working on the ServiceNow platform
          • At least 1 CIS certification (in addition to CIS-ITSM) - current or within 6 months of hire
          • ITIL Certified
          • Knowledge of technical components such as LDAP, SSL, SAML/SSO and other such technologies
          • Experience with web services integrations
            COVID-19 Update:
            CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

            CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

            Job Information
            • Job ID: 63205330
            • Location:
              Salt Lake City, Utah, United States
            • Company Name For Job:CDW
            • Position Title:ServiceNow Technical Consultant - Software Asset Management (SAM)CDW (Nasdaq: CDW) is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. CDW is a Fortune 500 company and member of the S&P 500 Index. The company's solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Areas of focus include software, network communications,... Field Solutions Architect - Cloud Native Services (South) - Digital Velocity Houston, Texas, United States 15 hours ago Branch Office Administrator 15 hours ago Field Solutions Architect - Cloud Native Services (South) - Digital Velocity CDW Salt Lake City,UT,United States Bank Controller - Square Financial Services Square Salt Lake City,UT,United States Sr. IT Support Specialist (Salt Lake City) Federal Reserve Bank of... Salt Lake City,UT,United States Insert additional messaging here.

Keywords: Hispanic Alliance for Career Enhancement, Salt Lake City , ServiceNow Technical Consultant - Software Asset Management (SAM), IT / Software / Systems , Salt Lake City, Utah

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