Video Network Technical Support Analyst
Company: University of Utah
Location: Salt Lake City
Posted on: March 19, 2023
AnnouncementDetailsOpen Date 01/17/2023
Requisition Number PRN33515B
Job Title Technical Support Analyst
Working Title Video Network Technical Support Analyst
Job Grade E
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Work Schedule SummaryShift Hours: 3:00 PM - 11:00 PM
This is a full-time salaried position that requires flexible, non-standard working hours. This position is eligible for "hybrid" work with both on campus and telework capacities depending on schedules and operational support needs.
VP Area President
Department 00336 - KUEN/Utah Education Network
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $39,300/yr. - $45,000/yr.
Open Until Filled Yes
Job SummaryLocated in the state-of-the-art UETN Operations Center, housed at the Eccles Broadcast Center on the University of Utah campus, this is a service desk position that provides daily technical support and assistance for the Utah Education and Telehealth Network's Interactive Video Conferencing system. The UETN-IVC system utilizes cutting edge distance learning technologies, applications and platforms for statewide higher education, and public education synchronous and a-synchronous, interactive distance education programs.
Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
Minimum QualificationsRequires an associate degree in a related area or equivalency and 2-5 years of experience in the field or in a related area.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
The ideal candidate will possess the following skillsets and knowledgebase:
Type Benefited Staff
Special Instructions Summary
Additional InformationAbout UETN: Utah Education and Telehealth Network provides network and IT Solutions for Educational institutions (Higher Education, K12, Libraries and Other (Zoo, Aquarium)) throughout Utah. This position is integral in providing systems and services to all UETN Stakeholders. UETN is housed on the University of Utah campus in the Eccles Broadcast Center, UETN employees are U of U staff and received all of the same benefits listed below.UETN is committed to creating a workplace culture that values equity, diversity, and inclusion (EDI), and we believe that everyone plays a role in fostering EDI, every day. EDI isn't just the right thing for our employees and the university community; it's also the smart thing. It empowers us to provide the best IT services for our students and their families, staff, faculty, clinicians, and patients and their families.
University of Utah Benefits
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
Online reports may be submitted at oeo.utah.edu
To inquire about this posting, email: email@example.com or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
AnnouncementDetailsOpen Date 01/17/2023
Keywords: University of Utah, Salt Lake City , Video Network Technical Support Analyst, IT / Software / Systems , Salt Lake City, Utah
here to apply!