SaltLakeCityRecruiter Since 2001
the smart solution for Salt Lake City jobs

Video Network Technical Support Analyst

Company: University of Utah
Location: Salt Lake City
Posted on: March 19, 2023

Job Description:

AnnouncementDetailsOpen Date 01/17/2023
Requisition Number PRN33515B
Job Title Technical Support Analyst
Working Title Video Network Technical Support Analyst
Job Grade E
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Evening
Work Schedule SummaryShift Hours: 3:00 PM - 11:00 PM
This is a full-time salaried position that requires flexible, non-standard working hours. This position is eligible for "hybrid" work with both on campus and telework capacities depending on schedules and operational support needs.
VP Area President
Department 00336 - KUEN/Utah Education Network
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $39,300/yr. - $45,000/yr.
Close Date
Open Until Filled Yes
Job SummaryLocated in the state-of-the-art UETN Operations Center, housed at the Eccles Broadcast Center on the University of Utah campus, this is a service desk position that provides daily technical support and assistance for the Utah Education and Telehealth Network's Interactive Video Conferencing system. The UETN-IVC system utilizes cutting edge distance learning technologies, applications and platforms for statewide higher education, and public education synchronous and a-synchronous, interactive distance education programs.

Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.

  • Utilizing various software tools and applications the position provides Tier 1 troubleshooting support for the Utah Education and Tele-Health Network's statewide video tele-conferencing system (UEN-IVC), infrastructure and endpoints.
    • Assists in general management, maintenance, and connectivity for daily statewide IVC events.
      • Initiates and tracks trouble tickets for follow up and resolution with stakeholders and peer departments regarding network, equipment and hardware issues and failures.
        • Provides support and assistance to statewide coordinators, facilitators, and local techs for synchronous events on the UEN-IVC system.
          • Provides assistance to field engineers and techs with the diagnosing, troubleshooting and resolving of video and data network related problems.
            • Assists the Application Engineering Department with the testing, implementation, and support of new IVC technologies.
              • Accomplishes projects and assignments at the request of UETN management and administration.
                • Provides reports and maintains technical information provided to management regarding the status and reliability of the IVC system, equipment, and hardware.
                  • Operations Center staff members are expected to act as professional representatives of UETN to its partners, peer staff, end site users and various stakeholders throughout the state and nation.
                    This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
                    Minimum QualificationsRequires an associate degree in a related area or equivalency and 2-5 years of experience in the field or in a related area.

                    Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
                    PreferencesDepartment-Specific requirements:
                    The ideal candidate will possess the following skillsets and knowledgebase:
                    • A strong understanding of current network and video tele-conferencing (VTC) protocols, standards, concepts, and trends; QoS, SIP, H.320, H.323, H.264, H.265, H.460, etc.
                    • A capable knowledge of data network and VTC applications, software, and hardware technologies (TMS, TCS, MCU, CMS, Webex, Zoom, VCS, and the Cisco acquired video technologies portfolio), as well as other vendor network and video-conferencing platforms and hardware. Knowledge of IP Telephony and UCM environments a plus.
                    • An applicable understanding of Cisco Expressway and VCS registration systems.
                    • An applicable understanding of various live streaming and recording technologies and processes.
                    • Demonstrable ability to remotely support statewide users of aforementioned technologies in a Tier 1 capacity.
                    • Exposure to and understanding of network video tele-conferencing design and integration concepts.
                    • At least two years or more experience of troubleshooting duties in a technology related Help Desk/Call Center environment with the ability to implement, test, operate and troubleshoot audio and video-conferencing equipment.
                    • Bachelor's Degree preferred.
                      Type Benefited Staff
                      Special Instructions Summary
                      Additional InformationAbout UETN: Utah Education and Telehealth Network provides network and IT Solutions for Educational institutions (Higher Education, K12, Libraries and Other (Zoo, Aquarium)) throughout Utah. This position is integral in providing systems and services to all UETN Stakeholders. UETN is housed on the University of Utah campus in the Eccles Broadcast Center, UETN employees are U of U staff and received all of the same benefits listed below.UETN is committed to creating a workplace culture that values equity, diversity, and inclusion (EDI), and we believe that everyone plays a role in fostering EDI, every day. EDI isn't just the right thing for our employees and the university community; it's also the smart thing. It empowers us to provide the best IT services for our students and their families, staff, faculty, clinicians, and patients and their families.

                      University of Utah Benefits
                      • Health, dental, and wellness coverage
                      • Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)
                      • Free public transportation pass (Utah Transit Authority)
                      • Paid leave time
                      • Reduced tuition benefits for employee and family members
                      • More information:
                        The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
                        Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
                        The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
                        To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
                        Director/ Title IX Coordinator

                        Office of Equal Opportunity and Affirmative Action (OEO/AA)

                        383 University Street, Level 1 OEO Suite

                        Salt Lake City, UT 84112



                        Online reports may be submitted at

                        To inquire about this posting, email: or call 801-581-2300.

                        The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
                        This position may require the successful completion of a criminal background check and/or drug screen.

Keywords: University of Utah, Salt Lake City , Video Network Technical Support Analyst, IT / Software / Systems , Salt Lake City, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Salt Lake City RSS job feeds