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Customer Support Engineer -

Location: Pleasant Grove
Posted on: May 11, 2024

Job Description:

We are currently recruiting for a Customer Support Engineer for a prominent company located in Pleasant Grove, Utah. This is a contract position that will last for at least 6 months. The Customer Support Engineer will be receiving cases via web portal, chat and telephone.

Job Responsibilities:

?Provide outstanding customer service to our customers while resolving issues related to their device(s).

? Use knowledge based system and other tools to deliver technical support solutions

? Assist customers with device set up and device education

? Assist with trouble shooting to resolve operation issues

? Consistently meet or exceed productivity and quality goals.

? Adhere to a schedule that includes; shift, break and meal times

? Availability for any shift 7 days a week, 24 hours a day

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Salt Lake City , Customer Support Engineer -, IT / Software / Systems , Pleasant Grove, Utah

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