SaltLakeCityRecruiter Since 2001
the smart solution for Salt Lake City jobs

Field Service Representative - Part-Time

Company: Safelite Group, Inc.
Location: Salt Lake City
Posted on: July 7, 2024

Job Description:

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Field Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable experience during every customer interaction.

This is NOT a WFH role. The position is located onsite at our 1834 S. 4650 W. Salt Lake City, UT 84104 store.

Mondays and a rotating Saturday are required.

What You'll Get

  • Competitive weekly base pay starting at $17.00/hour.
  • Paid training and all the tools and resources you'll need to be successful. What You'll Do
    • Answer incoming phone calls from customers, policyholders, insurance agents, and/or auto glass shops.
    • Assesses the needs of callers and resolve concerns quickly or escalate as needed.
    • Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
    • Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
    • Create work orders for commercial, rental and auction accounts.
    • All other duties as assigned. What You'll Need
      • High School Diploma or GED; OR 1 to 3 years' experience in contact center or retail services industry, preferred.
      • Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.
      • Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as: phones, calculators, copy machines/printers, etc.; Experience with SV2 (Point of Sale) preferred.
      • Present a professional appearance and wear personal protective equipment.
      • Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.


        Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
        Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at

        Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

        This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

Keywords: Safelite Group, Inc., Salt Lake City , Field Service Representative - Part-Time, IT / Software / Systems , Salt Lake City, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Salt Lake City RSS job feeds