Customer Service Representatives

Company: Innova
Location: Riverton
Posted on: June 28, 2025

Job Description:

A client of Innova Solutions is immediately hiring for a Customer service representatives Job Title: Customer Service Representatives Job Duration: 12 Months Job Location: Jordan Utah Onsite Role As a Customer Service Representatives, you will: The employee will be responsible for FINRA Registrations and Entitlement support. Support will include the processing of FINRA Registration requests and will be equally responsible to ensure Firm compliance with regulations governing the handling of these requests as well as WM Operational procedures. Employee will partner with CSG entitlements support to provide white glove service to call center staff ensuring staff are onboarded properly with the appropriate entitlements to firm systems. Key Responsibilities/Registrations: • Manage FINRA registrations requests for WM Operations and work with Compliance and Registration Oversight to ensure adherence to regulatory policy • Support required periodic reviews and maintenance of registration attributes (permissive, licenses, states, etc) • Order materials for approved candidates • Process invoicing for vendor and track payment Entitlements: • Ensure new employees are on-boarded with the appropriate systems and access to ensure day 1 effectiveness • Monitor and report progress against entitlement review deliverables for WM Operations to risk leads • Produce and monitor Daily and Monthly CSA Admin Reporting • Security administration for vendor applications • Troubleshoot entitlement concerns for CSG staff Additional reporting support may also be required. Qualifications: Preferred candidates will possess a proficiency in Microsoft Excel, Word, and Outlook programs. Knowledge in Excel Macros via Visual basic is desired. Strong interpersonal skills are necessary as well as a proven ability to work effectively with all levels of employees. • Strong written and verbal communication skills. • Attention to detail. • Able to perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks. • Ability to prioritize work effectively. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Prakash Bhagat Sr. Associate – Recruitment prakash.bhagat@innovasolutions.com (1) 678-831- 5493 PAY RANGE AND BENEFITS: Pay Range*: $18.00- $19.31 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America’s Best Employers for New Grads by Forbes 2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US – Ranked 3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US – Ranked 13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100 certifications Website: https://www.innovasolutions.com/ Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Salt Lake City , Customer Service Representatives, IT / Software / Systems , Riverton, Utah