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Technical Project Supervisor

Company: O.C. Tanner
Location: Salt Lake City
Posted on: May 18, 2018

Job Description:

Job Description:SUMMARY

Client Services Technical Project Supervisor is responsible for the ongoing success of Technical Tools needed to support Client and Business Functions, advocating between Information Technologies and new systems while representing Client Services. This includes understanding client and business objectives, defining technical criteria for designated business projects, successful completion of projects and delivering high-quality day to day management of existing tools. Technical Project Supervisor works collaboratively with a variety of different teams, executives, global business units and stakeholders in executing work for JIRA, Salesforce, SharePoint and other enterprise tools for Client Services.


  • Lead Implementation of technical systems

    • Develop and maintain long-term relationships with various Client Support contacts and internal teams
    • Connect with key executives and stakeholders as appropriate, including global business groups
    • Complete preparation prior to mass roll out, including testing, documenting, training and ongoing support
    • Evaluate resources and project requests and align with Client and Business strategy
    • Execute and ensure the timely and successful delivery of technical projects

      • Ongoing management of technical tools

        • Ensure tools operate efficiently without error (Case Management, Quality Tracking, Documentation Articles, Resource Centers, Learning Management, etc.)
        • Provide troubleshooting and day to day technical support and training for department teams
        • Expand existing tools as needed to stay cutting edge with new and existing features and upgrades
        • Review and analyze data to assess various tool's success

          • Evaluate existing tools' effectiveness relative to evolving business needs
          • Communicate results and facilitate idea sharing
          • Share recommended adjustments and best practices
          • Partner with Internal Teams

          • Facilitate Client and Client Services adoption of new support tools and processes
          • Proactively facilitate discussions to ensure technical tools promote client retention, success, and growth

            • Lead and supervise team members

              • Hire and developing new and existing direct reports
              • Provide accountability through goal setting, daily interaction and regular one on one sessions
              • Lead and cross-train an empowered team

                Job Requirements:EDUCATION and/or EXPERIENCE:

                Bachelor's Degree or 2-4 year's work related experience. Computer experience with a strong working knowledge of Microsoft Office products required. Experience with JIRA, Salesforce and SharePoint preferred.

                SKILLS and QUALIFICATIONS:

                We're looking for dynamic individuals with demonstrated success in the following areas:

                • Agile development and delivery (preferred)
                • Using lean principles to maximize efficiency
                • Learning and navigating within multiple systems
                • Effective communication and articulation of ideas
                • Creative problem solving and strategic thinking
                • Building Strong Relationships
                • Flawless execution and personal accountability
                • Skilled in industry-standard tools, such as Salesforce, JIRA, Confluence and SharePoint
                • Organized and detail oriented with strong problem solving skills
                • Multi-tasking and working independently

                  Keywords: O.C. Tanner, Salt Lake City, Technical Project Supervisor, IT / Software / Systems, Salt Lake City, Utah

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