SaltLakeCityRecruiter
the smart solution for Salt Lake City jobs

Technical Support Representative

Company: Alorica
Location: Magna
Posted on: December 9, 2018

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Responsible for receiving and processing incoming phone calls for assigned clients and program in accordance with corporate and department policies, procedures, quality standards and applicable laws and regulations.
JOB RESPONSIBILITIES

  • Connect with customers to help resolve and find solutions to customer issues of a technical nature
  • Collect information, investigate issues or diagnose and troubleshoot problems
  • Research and resolve issues within the scope of responsibility
  • Obtain, enter and verify customer information in designated systems
  • Maintain in-depth knowledge of assigned client's products and service
  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customer's needs based on designated procedures of account/client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues OTHER RELATED DUTIES
    • Escalates calls to supervisor when necessary and appropriate
    • Maintains and updates customer information as necessary
    • Provides support and assistance as needed
    • Up-sells to customer upgrades as necessary
    • May perform other client specific duties as necessary and required by program/account
    • Other duties as assigned Minimum Education and Experience:
      • High School Diploma or GED required; graduation from a college with an Associate's degree preferred
      • Customer service experience
      • Phone related customer service
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • May require client specific bilingual language requirement, as necessary Knowledge, Skills and Abilities:
        • Knowledge of product/procedures
        • Ability to use phone and computer systems
        • Customer service skills
        • Strong interpersonal skills
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Patience/empathetic
        • Demonstrate a positive attitude Work Environment:

Other IT / Software / Systems Jobs


Flying Probe Test Tech
Description: Flying Probe Test Technician br br Adecco is currently assisting a local client in their search for a Test Technician in the Orem area. Technicians operate test equipment to determine cause of failures (more...)
Company:
Location: Orem
Posted on: 12/14/2018

SR IT Client Support Technician -
Description: We are currently recruiting for a Senior IT Support Technician for a prominent company located in Pleasant Grove, Utah. This is a contract position that will last for at least 6 months. The Support Technician (more...)
Company:
Location: Pleasant Grove
Posted on: 12/14/2018

Computer Programmer
Description: br Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Lehi
Posted on: 12/14/2018


Entry Level Programmer - Spanish Fork
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Spanish Fork
Posted on: 12/14/2018

Entry Level Software Engineer - Layton
Description: br Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Layton
Posted on: 12/14/2018

UX Principal Lead Design Director-Web
Description: Responsible for the overall appearance and function of websites. Provides for the delivery of content and message on website, Mobile applications, Interactive Media and e-Mail efforts in execution of (more...)
Company: Oracle
Location: Sandy
Posted on: 12/14/2018

Front End Developer
Description: br Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Sandy
Posted on: 12/14/2018

Customer Support Engineer -
Description: We are currently recruiting for a Customer Support Engineer for a prominent company located in Pleasant Grove, Utah. This is a contract position that will last for at
Company:
Location: Pleasant Grove
Posted on: 12/14/2018

Software Engineer ($45k-$57k year)
Description: br Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. br Our Software Engineers design, analyze (more...)
Company: Revature
Location: Draper
Posted on: 12/14/2018

Current College Students - Web Design Internship
Description: Ability to create compelling graphics such as banners, graphic content, infographics, web pages, app mockups or relevant
Company: Hummingbiird
Location: West Jordan
Posted on: 12/14/2018

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Salt Lake City RSS job feeds