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****$1,000 Hiring Bonus**** Financial Crimes Specialist Call Center 2

Company: Wells Fargo Bank
Location: Morgan
Posted on: December 5, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -- In order to receive text message invitations, your profile must include a mobile phone number designated as ------Personal Cell------ or ------Cellular------ in the contact information of your application.At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you------ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.Within the Operations team our PVSI Fraud & Claims Management team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to inbound customer inquiries regarding debit card transaction claims (fraud and non-fraud) while adhering to regulatory and compliance guidelines and meeting or exceeding quality standards. Candidates will also be expected to be cross-trained in online fraud servicing. -- You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to provide accurate and efficient responses while documenting research findings and actions on cases and create fraud claims. The nature of the calls handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.Starting pay begins at $15.75 per hour, depending on experience.This position will start on January 27, 2020.This is the start of a six week paid training that will run Monday ------ Friday, 9:00am------5:30pm.Work schedules after training will be 1:30PM-10:00PM with Sunday and one other weekday off; Saturday hours will fall between 7:00AM and 5:30PM. Schedules may change due to business needs.Attendance is critical especially during the first six weeks of paid training held Monday ------ Friday. Selected candidates must be available to work evenings, weekends, some overtime and holidays depending upon business needs.Bilingual Spanish speaking candidates are encouraged to apply.Team members will be eligible to participate in a shift bid process based on performance once out of training. Shifts that have more than 50% of the time after 4:00pm may qualify team members for a 15% shift pay differential.Hiring Bonus: This bonus is for NEW HIRES and that includes those that have been contractors or managed resources but does NOT include returning team members or internals.

Required Qualifications

  • 6+ months of call center experience; or 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in criminal justice

    Desired Qualifications
    • 1+ year of customer service experience
    • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
    • Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
    • Ability to navigate multiple computer screens while working on the phone
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
    • Strong analytical skills with high attention to detail and accuracy
    • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
    • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
    • Customer service focus with the ability to listen to customer needs and recommend solutions
    • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
    • Bilingual speaking proficiency in Spanish/English

      Job Expectations
      • Must be able to attend full duration of required training period
      • Ability to work nights, weekends, and/or holidays as needed or scheduled
      • Ability to work additional hours as needed

        Street Address
        UT-Salt Lake City: 260 Charles Lindbergh Dr - Salt Lake City, UT


        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Salt Lake City , ****$1,000 Hiring Bonus**** Financial Crimes Specialist Call Center 2, Other , Morgan, Utah

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