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Technical Support

Company: Advantage Technical Resourcing
Location: Salt Lake City
Posted on: November 23, 2020

Job Description:

Technical Support Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of the business operations Apply technical support expertise to resolve and escalate customer issues. Customer requests may be received by Support Centers through automated alerts, voice initiated technical calls from customers, partners, remote maintenance calls, internal and field employees, Chat and Web support calls. Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Use troubleshooting tools, content, and analytical practices to help determine best way to resolve identified and unidentified problems. This position requires interaction and coordination among several different groups within the Product Development group including Operations, Development, QA, and Support. Day to Day Respond to customer-initiated service and incident tickets for reported problems and queries. Act as a customer liaison and point of contact throughout the ticket lifecycle Troubleshoot production problems with software products for and with customers. Take initiative to accomplish tasks involving communicationcoordination with Operations, Development and QA teams. Improve existing processes andor develop new processes to improve efficiency where needed. Partner with various engineering teams to troubleshoot, analyze, and resolve tickets Ability to work well as a member of a large team spanning multiple cultures and time zones. High self-motivation and ability to learn multiple technologies and software applications with little supervision. Ability to multi-task several projects at a time. Ability to communicate clearly both verbally and in written form, especially technical concepts. Must have a good working knowledge of Linux OS and Windows OS Work Shift 4 - 11-hour shifts (with 1-hour lunch) 2nd Shift will be 130pm-1230am Contract 12 months The Company is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. The company is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Technical Resourcing, Salt Lake City , Technical Support, Other , Salt Lake City, Utah

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