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Central Operations Administrator

Company: CaptionCall
Location: Salt Lake City
Posted on: November 23, 2020

Job Description:

Job DescriptionCaptionCall Operations AdministratorSummaryThe Operations Administrator is responsible for managing same day staffing levels, real time schedule adherence, and managing breaks and lunches for Captioning Agents. Additionally, the individual will maintain and validate time and attendance records, submit payroll information and complete daily center administrative tasks. Responsibilities will also include tracking and approving requests for time off for same day staffing. The Operations Administrator will assist the Operations Coordinator in scheduling and reporting and the Operations Sr. Director in other aspects of administrative support.Essential Duties and Responsibilities--This individual is responsible for the following:Managing Captioning Agent same day staffing level to meet service levels Maintain accurate records within internal operational databasesManage staffing shift trades and schedule variation requestsEnsure shifts for the upcoming day meet break requirements and are optimized to forecastsDocument Agent callouts within workforce management databasesAssist the Operations Coordinators with schedulingApprove Agent schedule change requests for time off Process missed timesheet punches, verify timesheets and correct discrepanciesAssist with meeting service levels by taking calls as a Captioning AgentOther duties as assignedExperience/Education/CertificationsAssociate degree, or 1 year of workforce scheduling related experienceHR experience preferredKnowledge/Skills/Abilities RequiredAbility to prepare accurate reportsExcellent interpersonal and communication skillsAble to work independently and with a team as requiredExcellent computer skills - Proficient in MS Word, Excel and ability to learn others as neededMust have strong verbal, problem solving, and follow up skills with the ability to coordinate and perform several tasks simultaneouslyOther General Requirements/Additional NotesSome travel may be requiredFast learner and self-motivatedPunctual and reliable attendanceHighly organized and detail orientedCaptionCall--, because life is calling.--Equal Employment Opportunity: CaptionCall-- is an EOE, Disability/Age Employer------------------------#ZR #captioncall

Keywords: CaptionCall, Salt Lake City , Central Operations Administrator, Other , Salt Lake City, Utah

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