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Customer Retention Specialist

Company: GoHealth
Location: Lindon
Posted on: January 14, 2021

Job Description:

Job DescriptionGoHealth Customer Retention Specialist conduct outbound sales calls to potential customers and field inbound sales calls in to our sales agent. You will quickly assess customer information and achieve a retention sales. You will meet sales and call handling quotas while providing a great customer service experience. As a Customer Retention Specialist you will use your customer service or sales background to help expand our Health Insurance Advocate team! You will report to a team manager will the possibility of internal growth. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications.GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities: * Conduct daily outbound calls to potential customers. * Provide an excellent customer service experience for all callers * Screen potential sales calls and transfer to the appropriate sales team to complete insurance busying process. * Determine when to escalate consumer calls to a supervisor. * Continue to complete all our training requirements * Navigate between multiple screens and systems * Comply and understand Federal CMS and State legal standards Skills and Experience: * 1+ years of Sales, Customer Service or Retail experience * Excellent Customer Service Skills * Basic computer proficiency, including the Microsoft Office Suite * 1+ years of experience within a metric driven and sales environment * 1+years of achieving sales and retention goals * High School diploma * Evening and weekend hours Benefits and Perks * Performance based incentives * Paid time off * 401k program with company match * Medical, dental, vision, and life insurance benefits * Work From Home Stipend * Professional growth opportunities * Generous employee referral bonuses * Employee interest clubs * Charitable events * Monthly event calendars, newsletters and wellness activities * Birthday celebration recognition * GoHealth is an Equal Opportunity Employee Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities' and the CDC. Company Description GoHealth has an ambitious mission: To improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we'll never stop investing in you and your career.

Keywords: GoHealth, Salt Lake City , Customer Retention Specialist, Other , Lindon, Utah

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