Customer Retention Specialist
Company: GoHealth
Location: Lindon
Posted on: January 14, 2021
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Job Description:
Job DescriptionGoHealth Customer Retention Specialist conduct
outbound sales calls to potential customers and field inbound sales
calls in to our sales agent. You will quickly assess customer
information and achieve a retention sales. You will meet sales and
call handling quotas while providing a great customer service
experience. As a Customer Retention Specialist you will use your
customer service or sales background to help expand our Health
Insurance Advocate team! You will report to a team manager will the
possibility of internal growth. Frequently cited statistics show
that women and underrepresented groups apply to jobs only if they
meet 100% of the qualifications.GoHealth encourages you to break
that statistic and to apply. No one ever meets 100% of the
qualifications. We look forward to your application.
Responsibilities: * Conduct daily outbound calls to potential
customers. * Provide an excellent customer service experience for
all callers * Screen potential sales calls and transfer to the
appropriate sales team to complete insurance busying process. *
Determine when to escalate consumer calls to a supervisor. *
Continue to complete all our training requirements * Navigate
between multiple screens and systems * Comply and understand
Federal CMS and State legal standards Skills and Experience: * 1+
years of Sales, Customer Service or Retail experience * Excellent
Customer Service Skills * Basic computer proficiency, including the
Microsoft Office Suite * 1+ years of experience within a metric
driven and sales environment * 1+years of achieving sales and
retention goals * High School diploma * Evening and weekend hours
Benefits and Perks * Performance based incentives * Paid time off *
401k program with company match * Medical, dental, vision, and life
insurance benefits * Work From Home Stipend * Professional growth
opportunities * Generous employee referral bonuses * Employee
interest clubs * Charitable events * Monthly event calendars,
newsletters and wellness activities * Birthday celebration
recognition * GoHealth is an Equal Opportunity Employee Due to the
unprecedented situation of COVID-19, GoHealth has decided to
protect our current and future employees by managing our business
remotely. This is inclusive of interviewing, onboarding and each
role day-to-day. Please consider that our roles will not be remote
long-term and will return to an office setting once we're safe to
do so following the guidance of local health authorities' and the
CDC. Company Description GoHealth has an ambitious mission: To
improve the health care system in America. Achieving this mission
relies on hiring and developing great people, which is why our team
is our top priority. We encourage employees to do their best work
through innovation and risk taking. Our environment is fun yet
constructive, thanks to leaders whose doors are always open. And
most importantly, we'll never stop investing in you and your
career.
Keywords: GoHealth, Salt Lake City , Customer Retention Specialist, Other , Lindon, Utah
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