Full - Time Member Service Representative (Teller)
Company: Mountain America Credit Union
Location: Midvale
Posted on: January 15, 2021
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Job Description:
Please reference the schedule and minimum qualifications listed
below before applying.If you need assistance with filling out our
application form or during any phase of the application, interview,
or employment process, please notify our Human Resources Team at
801-366-6947 option 1 or email macurecruiting@macu.com and every
reasonable effort will be made to accommodate your needs in a
timely manner.Job SummaryThis position can be located at our Fort
Union, Cottonwood, Millcreek, Cottonwood, Murray, Holladay or Sandy
locations. At Mountain America, the Member Service Representative
recognizes and meets member needs by providing quality service
through transactions and cross-selling products and services in
order to help our Members achieve their financial dreams.Job
DescriptionTo be effective, an individual must be able to perform
each job duty successfully.Member FocusBuilds and maintains
relationships with Mountain America Credit Union Members by
engaging in conversations in person and over the phone.Provides
quality service by assessing, advising, and assisting credit union
membership. Recognizes member needs and cross-sells products and
services as needs arise through a consultation approach.Educates
members about MACU products and services.Consistent focus on
increasing member satisfaction and account retention.Expected to
meet production goals as a representation to help our members.May
follow up with member services on product referrals (e.g. warm
calling).Uses lead lists to make outbound efforts (cold calling) to
call existing membership to provide additional consultation on MACU
products and services.Greets all members professionally.Cash
TransactionsAccurately maintains cash drawer.Accurately and
efficiently processes transactions in accordance with established
policies and proceduresAssists in the opening and closing
procedures of the branchResponsible for Branch Security which
includes vault combinations, security codes, and member
information.Other ResponsibilitiesRepresents the credit union in a
professional manner, both in dress and in actionsKeeps work area
neat and cleanResponds to email/voicemail/missed calls/other
communication in a timely mannerActively participates and completes
product knowledge coursesComplies with all regulations as required
by law. Performs other duties as assignedKNOWLEDGE, SKILLS, and
ABILITIESThe requirements listed are representative of the
knowledge, skills, and/or abilities required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential job functions.ExperienceAt least six
months of customer service experience.EducationHigh school diploma
or equivalentLicenses, Certificates, Registrations, TrainingsTo be
completed during the first 60 days:MSR Certification Package
through the following:- Mountain America University Online Training
Courses- MAU Teller Branch Checklist- MAU Products & Services- MAU
Teller Follow-up Training- MAU MSR Sales Certification- MAU Annual
Learning Plan- MAU Annual Products & Services- Everyone Is Your
Customer trainingComputer/Office Equipment SkillsBasic computer
operating skillsBeginner to intermediate skills in Microsoft Office
(Outlook, Word, Excel)Type a minimum of 35 words per minute
preferredPHYSICAL ABILITIES / WORKING CONDITIONSPhysical
DemandsAbility to talk, hear, sit, use hands to handle or feel and
reach with hands and arms consistentlyAbility to stand, walk, kneel
and crouch occasionallyVision RequirementsClose vision (clear
vision at 20 inches or less)Distance Vision (clear vision at 20
feet or more)Weight Lifted or Force ExertedAbility to lift up to 10
pounds consistently and up to 50 pounds
occasionallyEnvironmentalThere are no unusually environmental
factorsNoise EnvironmentModerate noise (business office with
computers and printers, light traffic)Mountain America Credit Union
is an EEO/AA/ADA/Veterans employer.
Keywords: Mountain America Credit Union, Salt Lake City , Full - Time Member Service Representative (Teller), Other , Midvale, Utah
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