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Bilingual Customer Service Agent

Company: Acima Credit
Location: Midvale
Posted on: February 24, 2021

Job Description:

Acima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities that otherwise would not be available to them. We help by leasing items from tires/wheels to furniture and appliances. Acima is growing at a tremendous rate and we are in need of awesome people to continue to propel that growth in a friendly environment that fosters open communication and team cooperation.--Position FunctionsCustomer Service Agents primarily take inbound calls; and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases.--

  • Perform inbound and outbound calls with any applicable party
  • Process ACH and credit card payments
  • Manage lease payment schedules
  • Coordinate with other departments to best meet the customer's needs
  • Provide outstanding, caring customer support to all customers--RequirementsExperience Preferred: 1 year of Customer Service in a call center
    • Fluent in English and Spanish
    • Excellent phone etiquette and demonstrated customer service skills
    • Type 40 WPM to 60 WPM preferred
    • Computer savvy and proficient with a 10 key.
    • Basic mathematical knowledge of percentages and payment processes
    • Reliable - great attendance & time management
    • Team cooperation and coordination to reach department goals
    • Ability to perform efficiently and friendly in a fast-paced environment
    • Strong oral and written communication skills
    • Effective listening skills with the ability to act on what is learned--SchedulingFull-time positions are available now.The Customer Service Department is open Monday -- Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month.--COVID-19 UpdateInterviews will be conducted over the phone. However, a two week long in-person training will be required. You are expected to work in-office and it's not guaranteed that you will be able to work remotely.--BenefitsAcima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience:
      • A beautiful office located right off I-15
      • Wonderful opportunities for movement (because we're growing so fast!)
      • Department snacks and treats
      • Employee referral bonus program
      • Casual dress code policyAfter 60 days you'll have access to:
        • Medical insurance
        • Dental plans
        • Vision plans
        • Supplemental insurance (long-term/short-term disability, life insurance, etc.)
        • Health Savings Account (HSA) with Company Match
        • Company paid holidays
        • Paid time off (PTO)After 90 days, you will have access to:
          • 401(k) plan
          • Tuition reimbursement for STEM, Accounting, or Finance majors
          • Daycare reimbursementRequired qualifications:
            • 18 years or older
            • Legally authorized to work in the United States
            • Reliable transportation to and from work
            • Background check
            • At least high school diploma or equivalent or higherPreferred qualifications:
              • 1+ year of experience in the customer service industry

Keywords: Acima Credit, Salt Lake City , Bilingual Customer Service Agent, Other , Midvale, Utah

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