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Remote Customer Service Representative

Company: Kelly Services
Location: Spanish Fork
Posted on: April 9, 2021

Job Description:

Kelly Services is seeking a REMOTE Bilingual Customer Service Representative for a client in the Spanish Fork UT area.o Pay Rate is $14.17/hour--o All of these positions are temp-to-hire, and all are part time (25-30 hours per week), but we do have the option to work full time (40 hours/week, upon request) after training.--o The training schedule is from 9:00am--2:00pm M-F starting March 8th and lasts for the first 2-3 weeks of the position. Training is done via Zoom at home with the rest of the training group.--o The work schedule after training for this position is afternoon/early evening. Must be available between 12:00pm and 7:00pm (actual schedule may slightly vary in this time window). Our contact center closes at 6:30pm and most days we are finished by 6:30pm, however at times it may go a little later depending on how many customers are waiting to be helped at closing time.----Additional info and requirements:--What would you be doing?---- Assist member Distributors and Managers with inbound product orders and other interactions, while maintaining positive performance standards and metrics---- Process orders, new member applications, renewals, returns, etc.---- Answer questions with respect to business plan, products, business programs/promotions, etc. effectively in a personal and professional manner---- Document interactions for auditing purposes---- Select the best solution to resolve and de-escalate issues regarding service or products---- Create an atmosphere of Quality, Integrity and Customer Service with a Member-First attitude.--Skills and Experience to be a Customer Support Agent:---- Bilingual/ English/Spanish, advanced proficiency in Spanish, including speaking, reading and writing---- Microsoft Office, typing 30+, 10-key skills---- Friendly, upbeat attitude. Strong listening, comprehension, patient and objective skills---- Phone skills and experience regarding Customer Service inbound calls is preferred---- Basic knowledge of Direct Sales---- High School Diploma or equivalent - a college degree is not required--Apply today chad233@kellyservices.comWhy Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Salt Lake City , Remote Customer Service Representative, Other , Spanish Fork, Utah

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