Member Care Specialist - Identity Champion
Company: American Automobile Association
Location: Clearfield
Posted on: April 10, 2021
|
|
Job Description:
Member Care Specialist - Identity Champion We call our club's
vision, mission, values, and supporting pillars "Our House" because
they are the foundation for all that we do. We're working to
transform AAA for the next century with a mission to create Members
for life by unleashing the innovative spirit of our Team Members.
At A3 Labs we come to work to dream, design and define how we will
live and move into the future. We exist to harness these forces for
the benefit of Members and future generations, humanizing
disruptive change for the betterment of the communities we serve.
We're looking for bright, passionate, and collaborative people to
join our tight-knit team as we innovate in the spirit of service.--
Why Work For Us? Impact. Lead the charge in mobility as a service
movement and enable people's lives to improve through the sharing
economy. Leverage the best of an established 115 year-old not for
profit combined with start-up speed and agility to create real and
meaningful impact. Recognition. We offer a competitive total
compensation package including base salary, annual performance
bonuses, benefits, and 401(k) Company match with additional
discretionary contribution potential. Lifestyle. We do honorable
work, and we practice our values: humility, integrity, teamwork,
and service. You'll have the security of a larger organization but
you'll move at startup speed. Summary The Member Care Specialist is
responsible for supporting and resolving all issues and concerns to
our AAA Identity Champion Members with exemplary customer service
and professionalism. The key responsibilities are responding to
Member questions and inquiries via phone, email, and other
communication methods to maintains a high level of member
satisfaction levels, research and resolve complex and sensitive
Member issues in order to ensure timely complaint resolution, and
to provides reporting and other data as needed by supervisor and
department. Essential Functions Deliver extraordinary customer
service to Members using sound business judgment, by accurately
answering questions, applying and interpreting department policy
and effectively utilizing department references and resources
Resolve, where possible, Identity Champion complaints with Members
Handle escalated incidents and notify appropriate management as
necessary Follow up as appropriate to close incidents that were not
able to be resolved immediately Pass incidents to Tier 2 support as
necessary Identify and recommend procedures to improve department
efficiency Provide individual guidance to new associates; act in
the capacity of a subject matter expert and serve as a resource to
other telephone associates. May substitute for team leader as
needed Knowledge/Skills/Abilities Customer Service - Front-line
customer contact with sales. Involves effective listening,
attentiveness, patience, persuasive speaking and communication
skills. (Intermediate) Project Management - Develop project
schedules, defines project objectives, sets goals and determines
measures to track progress. (Entry) Reporting - Ability to see,
understand and act upon data with the goal to enable end-users to
see data so that they can analyze it and make it understandable
through analysis. Reporting deals with data, while analysis is what
turns the data into information. (Intermediate) Problem-solving -
Identifies problems, lists the possible solutions, evaluates
options, and selects options to find solutions to problems. Designs
solutions. (Intermediate) Data Entry - Proficient typing skills.
Computer skills and a knowledge of relevant software packages.
Basic literacy and numeracy skills. (Intermediate) Computer Skills
- Proficiency with MS Office applications (Word, Excel, PowerPoint,
Outlook). (Intermediate) Education & Experience/Licenses &
Certification High School Diploma or GED (Required) 1-2 years of
experience in a Member service related field (Required) Proven
ability to develop rapport via phone interactions (Preferred)
Innovation. It's what motivates and drives our 4,200 Team Members
as the key to enhance Member value, employee satisfaction, and our
future success. We have a 117-year history of service, creating
Members for life. We generate $4 Billion in annual sales and serve
nearly 6 million Members across 7 states. A3 is our Innovation Lab,
where we have launched GIG Car Share, GoMentum Station, AAA
CarConnect, AAA House Manager, and the first Autonomous Shuttle. If
innovation and purpose are what you're looking for, journey forward
with us. Suggested Jobs Member Care Specialist - AAA House
Manager
Keywords: American Automobile Association, Salt Lake City , Member Care Specialist - Identity Champion, Other , Clearfield, Utah
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsClass A CDL Company Driver - 6 months of experience OTR- CDL-A Required (Centerville,UT) Description: GetTruckerJobs.com is recruiting experienced CDL-A drivers with a safe and clean record. We offer some of the best driving positions with a well-balanced life Company: GetTruckerJobs.com Location: Centerville Posted on: 04/11/2021 Store Team Member Description: Pay 10.75- 11/hr. plus bonus potential br br Morning Shift: This is a full-time job opportunity 30 hrs./week with early morning hours 4 am - Noon. br br Come help build the coolest convenience (more...) Company: Maverik Location: American Fork Posted on: 04/11/2021 Class A Lease Program Description: Job Description: LEASE DRIVERS Limited Positions Available SOAR TRANSPORTATION GROUP 75 of Load to the truck 2021 Kenworths Average weekly miles 2,560 Average Deadhead 8.5 Average gross pay annually (more...) Company: Soar Transportation Group Location: American Fork Posted on: 04/11/2021 Lot Associate Description: Lot Associate 390723546 Heber, Utah, US, 84032 Lot Associates assist customers with the loading of their Company: The Home Depot Location: Heber City Posted on: 04/11/2021 Package Sorter Description: Auto req ID: 270076BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...) Company: FedEx Ground Location: Farmington Posted on: 04/11/2021 Aviation Rescue Swimmer Description: About When lives are on the line, Navy Aviation Rescue Swimmers AIRRs are exceptionally adept at answering the call. These brave men and women embody the courage of America's Navy --- readily going (more...) Company: US Navy Location: Salt Lake City Posted on: 04/11/2021 Packaging Professional Description: Auto req ID: 270228BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...) Company: FedEx Ground Location: Centerville Posted on: 04/11/2021 Appointment Services Associate Description: With over 40 years' in the industry, 3 Day Blinds knows what it takes be successful. Our reputation as a leader in customer satisfaction starts with you as an associate with our appointment services team (more...) Company: 3 Day Blinds Location: Salt Lake City Posted on: 04/11/2021 MAC Beauty Keyholder Description: GROW With US br br Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food beverage (more...) Company: Hudson Group Location: Syracuse Posted on: 04/11/2021 Part Time Event Specialist Description: Job DescriptionPart Time Event Specialist Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today's shoppers sounds appealing, then Club Demonstration Services (more...) Company: CDS Location: Spanish Fork Posted on: 04/11/2021 |