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ServiceNow CMDB Support Engineer

Company: Zions Bancorporation
Location: Salt Lake City
Posted on: May 6, 2021

Job Description:

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that "improving the work is the work" as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.Zions Bancorporation is currently seeking an experienced ServiceNow Engineer with strong knowledge of CMDB and Discovery. Must have the ability to manage and control the Configuration Management Database (CMDB) and ensure the accuracy of configuration data and proper reporting. Will also work with a diverse team to develop and maintain applications such as VR, SIR, HAM, SAM, ITSM, AOM, as well as creating custom applications. This role is fast paced and will provide the opportunity to work on a wide variety of projects on the highly visible ServiceNow Platform team. This is part of a multi-million-dollar effort to modernize Zions' core systems, placing Zions at the forefront of modern banking systems.The ideal candidate for this position will have the skills and experience necessary to:Responsibilities:

  • Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release.
  • Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting
  • Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up-to-date
  • Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required
  • Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations
  • Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB
  • Participate in the planning, designing and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment
  • Manage and define Configuration Management exception criteria, tracking, reporting and workflows.
  • Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality
  • Develop training guides and communications regarding new features and functionality
  • Responsible for conducting formal and informal training sessions with business and technical end users
  • Build reports for data verification requests.
  • Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.
  • Work with project team and analysts to document and/or review project requirements, implementation plans, and test plans with the ability to work in both a waterfall and agile project methodology setting.
  • Attend scheduled meetings with customers, analysts, project managers, developers, and teams members.
  • Consult with groups outside of the ServiceNow development team that would like to use or integrate with ServiceNow CMDB.
  • Other duties as assigned.Qualifications:
    • Requires a bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
    • 4 years' ServiceNow experience with a focus on IT Service Management (ITSM).
    • 2 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt
    • Proficient in Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
    • Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking.
    • Proficient in literary skills for professional emails and documentation
    • Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.
    • Must have advanced organizational, project management and client interfacing skills.Pay Range: $95,000 - $120,000 Associated topics: civil, department of transportation, draw, function, land, remedial, road, roadway, soil mechanic, transportation

Keywords: Zions Bancorporation, Salt Lake City , ServiceNow CMDB Support Engineer, Other , Salt Lake City, Utah

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