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Customer Service

Company: AutoSource Motors
Location: Woods Cross
Posted on: June 12, 2021

Job Description:

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Description

AutoSavvy

We are the fastest growing independent dealership. We now have 12 dealerships with a 13th already under way. We are a company who is challenging the business as usual mentality of the auto industry. We share your drive, we're committed to providing you with a clearly defined career path that will allow you to go as far as your drive and ambition will take you. If you have an entrepreneurial spirit, welcome a challenge, have high personal standards of achievement and are extremely motivated, we have endless opportunities for you to succeed. Use your strong interpersonal skills to accelerate your career within our strong, rapidly growing organization. This isn't a pit stop job. It's a career, we have a strong culture of promoting from within.

Duties & Responsibilities:

  • Responsible for KPI in Customer Service including but not limited to:
  • CS Claims % (IUP)
  • Monthly CS claims cost gross
  • Claims CS cost p/car
  • Customer Service Satisfaction
  • Answer all calls to Customer Service Number
  • Open ticket resolution for all CS Claims management
  • Ensure that all qualified CS claims forms are properly filled out in the appropriate order with the customer and completed
  • Manage process for claim for qualified repairs
  • Record notes and steps in the process in CDK, DealerSocket, and all applicable systems
  • Authorize shop to run diagnostic to confirm issue
  • Get pictures of potential repairs
  • Work with CS manager to validate repair to confirm parts sourcing and timeline
  • Build estimate for parts
  • Build estimate for book hours
  • Communicate timeline and expectations with customer
  • Provide transportation and other support as necessary to ensure that the CS obligations are being appropriately met and customer experience is optimal given the circumstances
  • Manage customer process for unqualified repairs
  • Introduce partner vendors
  • Help through the resolution process
  • Confirm that customers have been helped and ticket is resolved
  • Provide back-up support as needed to the Warranty Administrator
  • Enter all sublets into CDK
  • Track and monitor all rental and loaner vehicles
  • Maintain all customer service reports
  • Additional duties as assigned

Required Skills & Abilities:

  • Ability to motivate and manage yourself
  • Positive, outgoing, can-do attitude
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to act with integrity, professionalism, and confidentiality
  • Proficient with Microsoft Office Suite or related software
  • Valid drivers license

Education & Experience:

  • Previous customer service experience

Compensation:

  • $18 - $20 an hour

Benefits:

  • Medical, Dental, and Vision insurance
  • Employer sponsored retirement plan with matching
  • Wellness
  • Paid holidays
  • One of the best Paid Time Off policies in the industry!

Physical Requirements:

  • The physical demands described within are representative of those that must be met by an employee to successfully perform. the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This job position is designated as a safety sensitive position.
  • Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
  • Must be able to carry and transport up to 25 pounds up to 60 feet.
  • Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
  • Requires excellent visual acuity and manual dexterity.
  • Requires sitting for extended periods of time. Must be able to type for extended periods of time.
  • Requires being able to hear and speak with others in-person or on the phone.
  • All offers are contingent upon successfully passing a pre-employment screening for illegal substances, background check, and motor vehicle verification.

Keywords: AutoSource Motors, Salt Lake City , Customer Service, Other , Woods Cross, Utah

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