Opportunity to work from a remote office may be available
depending on applicant location.
New Relic is the industry's largest and most comprehensive
SaaS-based observability platform built to create more perfect
software. We are passionate about providing solutions and tools
that help development and operations teams monitor, troubleshoot,
and optimize the performance of their applications and
infrastructure. And we have a ton of fun doing extraordinary
The Growth Marketing Team is seeking a hardworking UX
Designer/Researcher to join our high-impact web and analytics team.
In this role, you will be a key contributor on our Marketing team,
responsible for designing, executing, and iterating on a UX
approach that focuses on growing demand generation to drive
acquisition, onboarding, monetization, organic growth, and
retention across New Relic's public web properties.
The ideal candidate has experience both researching and
designing UX from ideation through post-launch analysis and
continuous improvement practices, and is confident in collaborating
with business strategists, product owners, design, and development
teams. The successful candidate knows how to balance being the
voice of the customer when it comes to digital experience, and can
also ensure designs scale appropriately from both a technical and
strong Design System perspective.
What You'll Do
- Use consultative tactics to understand the needs of multiple
end user personas as they move through multifaceted stages of the
user journey, with the end goal of driving conversion and retention
via a user-centric approach.
- Build efficient and reusable front-end systems and
abstractions, as well as be familiar with existing UI
- Partner with design, research, language, and product management
to build cohesive end-to-end experiences that seamlessly tie from
website to product.
- Actively participate in sprint planning meetings to ensure we
are thinking through all requirements that are coming through the
pipeline, and ensuring that these requirements fit in with a
holistic and customer-driven strategy.
- Identify and communicate front-end best practices.
- Common tasks and systems used include: visual prototyping and
wireframing, interface design, storyboarding, visual design theory,
accessibility audits, and web prototyping with HTML5 and CSS.
- Are comfortable in a full-stack environment, and have
experience and understanding of building systematic user interfaces
and data driven products.
- Bachelor's Degree or equivalent experience in UX/digital
design, user interface design, or quantitative/analytical
- 5+ years validated experience in UX/UI, digital marketing, web
design; in-house or agency side
- 3+ years working closely with developer teams.
- Well versed in CSS, HTML, and other common web
- Experience creating custom digital experiences at the user or
- Strong understanding of content management systems and
designing web experiences for scale.
- Experience solving cross-browser compatibility issues, and
- Strong commitment to creating highly usable and reusable
toolsets for our all of our business partners.
- Experience optimizing digital interfaces for greater
engagement, conversion and brand affinity, aided by A/B testing
methods and technology like Optimizely, Adobe Analytics, etc.
- Ability to think on your feet and make difficult calls when it
comes to prioritization, decision-making, etc.
- Excellent communication capabilities - written, verbal and
- Enterprise CMS experience, preferably Drupal and
- Experience designing in the tech/SaaS industry.
- Experience leading Design Thinking workshops and projects.
- Understanding of other integrated marketing channels including:
email marketing, social media marketing, content marketing, SEO,
and SEM/paid advertising.
- Proven skills in strategic planning and execution
Please note that visa sponsorship is not available for this
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
We're looking for bold and passionate people to be a part of our
mission to create more perfect software. We'd love to have you
apply, even if you don't feel you meet every single requirement.
What's most important to us is finding authentic and accountable
people who feel connected to our mission and values, not just
candidates who check off all the boxes.
New Relic (NYSE: NEWR) is a cloud-based observability platform
that gives developers, engineers, operations, and management a
clear view of what's happening in today's complex software
environments. So they can find and fix problems faster, and deliver
delightful experiences for their customers. That's why the world's
best engineering teams rely on New Relic to visualize, analyze, and
troubleshoot their software. It's the simplest, most powerful
cloud-based observability platform, built to create more perfect
software. All from one place.
Founded in 2008, we're a global company passionate about
building a culture where all employees feel a deep sense of
belonging, where every 'Relic' can bring their whole self to work
and feel supported and empowered to thrive. We're consistently
recognized as a distinguished employer and are committed to
building world-class products and an award-winning culture. For
more information, visit newrelic.com.
Our Hiring Process
New Relic takes seriously our stewardship of the data of our
thousands of customers worldwide. In compliance with applicable
law, all persons hired will be required to verify identity and
eligibility to work and to complete employment eligibility
We will consider qualified applicants with arrest and conviction
records based on individual circumstances and in accordance with
applicable law including, but not limited to, the San Francisco
Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf
Headhunters and recruitment agencies may not submit resumes/CVs
through this website or directly to managers. New Relic does not
accept unsolicited headhunter and agency resumes, and will not pay
fees to any third-party agency or company that does not have a
signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek a
diverse applicant pool and hire without regard to race, color,
gender identity, religion, national origin, ancestry, citizenship,
physical abilities (or disability), age, sexual orientation,
veteran status, or any other characteristic protected by law.