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Equity, Customer Experience, and Accessibility Specialist

Company: Booz Allen Hamilton Inc.
Location: Salt Lake City
Posted on: June 12, 2021

Job Description:

Equity, Customer Experience, and Accessibility Specialist

The Challenge:

In today's world, citizens depend on the ability to access government, both State and Federal services, through easy to use and understandable online solutions. Join a team of experts challenged to improve and build new applications and systems that will provide the critical government services of today and tomorrow.

You serve as as an advocate for accessibility and equity, a resource for colleagues who need to develop accessible products, and provides outreach and training for project managers, web designers, developers and content providers. You apply specific functional knowledge to develop or contribute toward solutions to a variety of problems of moderate scope and complexity. We have an opportunity for you to use your skills to improve critical services offered by the Department of Labor. Come join a diverse and Agile team of experts that are committed to making positive change through each solution delivered.

Empower change with us.

You Have:

5+ years experience with evaluating, assessing, and resolving accessibility issues to wide-ranging types of facilities, programs, and services 5+ years experience with creating and providing effective and engaging training programs that are 508 compliant Experience with facilitating the implementation of the policies and procedures related to federal and state disability laws regarding access for people with disabilities, including Section 504 of the Rehabilitation Act of 1973 and the ADA Experience with providing recommendations for remediation or mitigate problems by fixing identified accessibility issues when possible Ability to review a wide range of products, content, and materials to ensure compliance with Sections 504 or 508 accessibility standards, including WCAG Ability to keep track of customer journeys and identify gaps in the customer experience Ability to obtain security clearance BA or BS degree

Nice If You Have:

Experience with facilitating the resolution of grievances/complaints related to ADA compliance Knowledge of multiple policies, procedures, services, practices, and standards related to ADA and accessibility compliance obligations in such areas as public communications, informational resources, facilities design, equipment purchases, public events/meetings, information technology, transportation, employment Current ADA Coordinator Training Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Build Your Career:

Consulting at Booz Allen means empowering you to provide your customers with the best support. With a consulting career at Booz Allen, you'll have access to:

a large business consulting community experts in virtually every field a culture that focuses on supporting our employees

We have opportunities that provide stability while offering variety, so you can find the right fit for your career - and your life. You'll also have access to a wealth of training resources through our Consulting University, an online learning portal where you can access more than 5000 functional and technical, certifications, and books. Build your skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site courses, vendor relationships, and a network of professionals who can give you helpful tips. We'll help you develop the career you want as you chart your own course for success. With contracts across the globe in multiple industries, no matter where you want to go with your consulting career, we have the path the takes you there.

The proposed salary range for this position in Colorado is 81,000 to 91,000. Final salary will be determined based on various factors.

At BoozAllen, we celebrate your contributions, provide you with opportunities and choice, and support your total well-being. Our comprehensive benefit offerings include healthcare, retirement plan, insurance programs, commuter program, employee assistance program, paid and unpaid leave programs, education assistance, and childcare benefits.

We're an EOE that empowers our people-no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to fearlessly drive change.

Keywords: Booz Allen Hamilton Inc., Salt Lake City , Equity, Customer Experience, and Accessibility Specialist, Other , Salt Lake City, Utah

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