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Customer Success Manager

Company: Dominion Enterprises
Location: Salt Lake City
Posted on: June 12, 2021

Job Description:

What is your Powersports IQ?

Do you have experience working in a Powersports dealership? How about in this exciting industry? If you were an owner, GM, Parts Manager, or Sales Manager you could be a great fit for this new addition to our team.

DX1, a division of Dominion Enterprises, is looking for a Customer Success Manager to join our team of powersports enthusiasts! Ideal applicants will have experience working in a Powersports dealership and have extensive knowledge of the workflow processes within the dealership setting.

Listening, training, and coaching are just a few functions of this important role. Being a system expert when engaging with our customers and having the ability to empathize and understand the urgency to get things done in a dealership are also beneficial.

DX1 is growing and we are looking to add to our Powersports experienced team. If you are looking to make an exciting next step in your career, and you fit the description below, submit your resume for consideration.

This is a fully remote position and requires up to 50% travel.

As a Customer Success Manager, what might you do in a typical week?

  • Coordinate with the Implementation Project and Deployment Managers to discover customer training and software configuration needs including unique trainings and systems requests
  • Deliver training and solutions that demonstrates automotive dealership best practices for day-to-day use within the VUE DMS software
  • Consult with the client, using your expertise in dealership management, to formulate strategies to best utilize VUE to meet the needs of their business model and streamline processes
  • Troubleshoot and escalate any software challenges that may arise, working with the client, development, and company leadership to resolve quickly and efficiently
  • Document all aspects of training and implementation with daily and weekly recaps, participate and lead retrospective meetings to improve team performance

Is this a challenge for you? The answer is YES if you

  • Are experienced in dealership accounting, payroll, sales, fixed operations, or other closely related field, and enjoy sharing your knowledge with others as a consultant
  • Have excellent communication and diplomacy skills that allow you to set client expectations and confidently act as a liaison to all company stakeholders, including senior leadership
  • Have a gift for explaining software processes to new users

If your experience includes any of these items, consider it "icing on the cake!"...

  • Experience with automotive software or within a dealership environment, especially if DMS related
  • Previous software training experience

Required Skills

  • Windows
  • DMS (Dealership Management Software) Experience
  • Dealership Accounting Knowledge
  • Ability to adapt to a changing environment and handle multiple priorities
  • Excellent writing and analytical skills
  • Customer Focused
  • Detail Oriented

About DE

Dominion Enterprises (DE) is a leading digital marketing and software services company offering client solutions across multiple business verticals. Our customers rely on our B2B cloud SaaS solutions to establish their online and mobile brands, generate leads, and manage customer relationships through our Homes.com, Dominion Dealer Solutions, Dominion Business Solutions / DX1, Travel Media and Franchise and Business Opportunity divisions. Our B2C web and mobile applications include Homes.com, HotelCoupons.com, FranchiseOpportunities.com, FranchiseGator.com, Franchise.com, and BusinessBroker.net.

About 2,000 employees reside and work in our Norfolk, VA home office and in offices across the U.S. Our employees will tell you about our collaborative, innovative, team-oriented work environment, excellent career enrichment opportunities, community service opportunities, competitive earnings, and a comprehensive benefits package that includes a generous 401(k). DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.

Keywords: Dominion Enterprises, Salt Lake City , Customer Success Manager, Other , Salt Lake City, Utah

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