Front Desk Agent - Winter Seasonal - Park City
Company: Vail Resorts
Location: Park City
Posted on: June 12, 2021
Reach Your Peak at Vail Resorts.As a
community of adventurers and discoverers, Vail Resorts delivers an
experience of a lifetime to our guests and our employees.
Our team is made whole by the brave, passionate individuals who
ambitiously push boundaries and challenge the status quo. Whether
youre looking for seasonal work or the career of a lifetime, join
us today to reach your peak.
- Provide superior service
to our customers (internal and external) at all
- Check in guests at front
desk, confirming and entering appropriate information by asking for
an ID card and credit card.
- Check guests out, and
ensure billing is correct.
- Run various computer
reports at the beginning and end of the shift (checklist, D2L, D2S,
Guest Folio, etc.)
- Take payments, post
charges, enter amounts into computer, and balance accounts at end
- Answer a variety of
questions from guests, and handle routine problems (referring more
unusual or difficult problems or complaints to supervisor or other
appropriate staff members).
- Relay guest maintenance
requests through Maintenance Connection, and follow up with guest
after 20 minutes.
- Relay guest housekeeping
requests by calling the Housekeeping department, and follow up with
the guest after 20 minutes.
- Answer the switchboard
within 3 rings, and transfer calls to appropriate department or
- Undergo computer
training and gain knowledge of how hotel reservations
- Understand and be able
to make a walk-in reservation.
- Remain knowledgeable
about Owners and Owner Services program.
- Maintain knowledge of
daily activities in and around the hotel, resort, and Park City
- Understand the intranet
and Public TC-Fileserver to use for additional
- Be knowledgeable of the
Grand Summit, Silverado, and Sundial hotel amenities and
- Assist in general
maintenance and inventory of Front Office equipment, supplies, and
cleanliness of the Front Desk, PBX, and reception
- Must be willing to work
weekends, holidays, nights, and graveyard shifts (as
- Cross-train with other
departments and be able to cover shifts (as
- Perform other tasks as
assigned by the Front Office Manager, Assistant Front Office
Manager, or Front Desk Supervisor.
- High school education,
plus at least one year of relevant clerical experience
- Basic typing skills with
computer data entry experience
- Basic reading, spelling,
and math skills required.
- Ability to converse
clearly and comfortably with many different types of people
- Ability to deal
courteously and efficiently with customers and other company
personnel; good social manners
- Ability to learn a
variety of information about the Companys lodging and recreational
facilities, packages and services, as well as general information
about the area required.
Whats in it for
you? Benefits include:
- Free Ski passes for
employees and dependents
- Discount lift tickets
for friends and family
- Free ski
- Discounted lodging,
food, gear and mountain shuttles
- Discounted bike haul &
- 401(k) Retirement
- Excellent training and
Becoming part of
the Park City team means youre joining one of the best ski
brands in the world. The legendary Park City mountain and town are
crafted from local charm and hospitality. And living and working in
Park City brings its own benefits. From the hip and friendly
ski-into-town cultural scene to the unrivaled Wasatch powder of
Americas largest mountain resort, Park City has a pulse thats as
charming as it is rewarding. Join our team and come experience all
that Park City has to offer. www.vailresortscareers.com
Vail Resorts is an
equal opportunity employer. Qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or any other status
protected by applicable law.
Keywords: Vail Resorts, Salt Lake City , Front Desk Agent - Winter Seasonal - Park City, Other , Park City, Utah
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