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Member Service Representative (Teller)

Company: Mountain America Credit Union
Location: Centerville
Posted on: June 12, 2021

Job Description:

Please reference the schedule and minimum qualifications listed below before applying.If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.Job SummaryAt Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams.Job DescriptionLOCATIONThis position will be placed at one of the branches listed below depending on current openings:Centerville Branch298 Market Place DriveCenterville, UT 84014Woods Cross Branch1849 South 500 WestWoods Cross, UT 84087SCHEDULE Shifts will vary depending on branch need. May be as follows:Full time: Monday-Friday 8:45am-6:15pm; Rotating Saturdays 8:45am-2:15pmPart time; Monday-Friday 8:45am-2:15pm; Rotating Saturdays 8:45am-2:15pmPart time; Monday- Friday 10:45am-4:15pm; Rotating Saturdays 8:45am-2:15pmPart time; Monday- Friday 1:45am-6:15pm; Rotating Saturdays 8:45am-2:15pmTo be effective, an individual must be able to perform each job duty successfully.Member FocusBuilds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.Provides quality service by assessing, advising, and assisting credit union membership. Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.Educates members about MACU products and services.Consistent focus on increasing member satisfaction and account retention.Expected to meet production goals as a representation to help our members.May follow up with member services on product referrals (e.g. warm calling).Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.Greets all members professionally.Cash TransactionsAccurately maintains cash drawer.Accurately and efficiently processes transactions in accordance with established policies and proceduresAssists in the opening and closing procedures of the branchResponsible for Branch Security which includes vault combinations, security codes, and member information.Other ResponsibilitiesRepresents the credit union in a professional manner, both in dress and in actionsKeeps work area neat and cleanResponds to email/voicemail/missed calls/other communication in a timely mannerActively participates and completes product knowledge coursesComplies with all regulations as required by law. Performs other duties as assignedKNOWLEDGE, SKILLS, and ABILITIESThe requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.ExperienceAt least six months of customer service experience.EducationHigh school diploma or equivalentLicenses, Certificates, Registrations, TrainingsTo be completed during the first 60 days:MSR Certification Package through the following:- Mountain America University Online Training Courses- MAU Teller Branch Checklist- MAU Products & Services- MAU Teller Follow-up Training- MAU MSR Sales Certification- MAU Annual Learning Plan- MAU Annual Products & Services- Everyone Is Your Customer trainingComputer/Office Equipment SkillsBasic computer operating skillsBeginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)Type a minimum of 35 words per minute preferredPHYSICAL ABILITIES / WORKING CONDITIONSPhysical DemandsAbility to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistentlyAbility to stand, walk, kneel and crouch occasionallyVision RequirementsClose vision (clear vision at 20 inches or less)Distance Vision (clear vision at 20 feet or more)Weight Lifted or Force ExertedAbility to lift up to 10 pounds consistently and up to 50 pounds occasionallyEnvironmentalThere are no unusually environmental factorsNoise EnvironmentModerate noise (business office with computers and printers, light traffic)Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Keywords: Mountain America Credit Union, Salt Lake City , Member Service Representative (Teller), Other , Centerville, Utah

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