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CRC Specialist

Company: Planet Forward
Location: Salt Lake City
Posted on: June 12, 2021

Job Description:

Essential Functions:Correspond with customers via telephone and e-mail to communicate information regarding prospective orders, order status, samples and completed orders.Resolve customer issues relating to pricing, shipping, quality, etc. Document all communication with customers regarding changes or additions to ordersInteract with all areas of the office and production to facilitate the flow of orders to meet customers requested shipment dates.Use internal software system to keep orders progressing through the system. Partner with internal teams to meet and exceed customer's expectations.Required Education and ExperienceMinimum of two years of previous customer service experience.Detail oriented with the ability to multi-task, manage time and communicate effectively.Ability to present a professional response to the customer using both telephone and computer correspondence.Must be able to work independently while acting as a proactive team member.Able to work well under pressure to output high volume, high quality work.Solution provider with a positive ?can-do ?attitude.Ability to work overtime hours as needed.Bachelor's degree preferred but not required.

Keywords: Planet Forward, Salt Lake City , CRC Specialist, Other , Salt Lake City, Utah

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