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Customer Service Rep

Company: Patterson Companies
Location: Salt Lake City
Posted on: June 12, 2021

Job Description:

Overview

Patterson Dental is seeking a Customer Service Representative to join our team! Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. You will assist the customers in determining their professional needs when receiving or placing telephone calls.

Responsibilities

Customer Service Representative Main Duties:

  • On the job training responding to inquiries from customers and sales personnel.
  • Learn to determine the professional needs of customers when receiving or placing calls.
  • Upgrades telephone orders.
  • Introduces and promotes new products during calls.
  • Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
  • Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
  • Expedites credits on merchandise returned from accounts.
  • Performs other Customer Service Representative duties as assigned.

Qualifications

  • High school diploma or equivalent.
  • Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
  • Dental product knowledge is helpful.
  • Working knowledge of personal computers is necessary.

Benefits

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.

Please click here for an overview of benefits offered!

EEO Statement

An Equal Opportunity Employer

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status. We are Patterson. We welcome you.

Keywords: Patterson Companies, Salt Lake City , Customer Service Rep, Other , Salt Lake City, Utah

Click here to apply!

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