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Enterprise Sales Support Rep (Various Locations)

Company: T Mobile
Location: Salt Lake City
Posted on: June 12, 2021

Job Description:

ESSR will be supporting Public Sector/SLED Reps Enterprise Sales Support Reps help retain and increase growing opportunites within existing large business clients. The Enterprise Sales Support rep key objectives will include: Execute on on-boarding plans from the SAM team after the 90-day handoff. Create and execute on customer life-cycle support strategies which include contract tenure, upgrade recycle program, network scores, and account behavior to determine plan of action. This will include device recycle program, and base review totality. Identify revenue growth opportunities within new and existing accounts. Increase sales rep "selling time" by owning support activities (as defined by local support plan). Own and manage end-to-end support activities (billing and customer care inquiries, technical troubleshooting, etc.). Increase ARPU and utilization of enhanced services. Decrease "multiple care touch-points for issue escalations. At least 18 years of age Legally authorized to work in the United States High School Diploma or GED 2 Years: Inside sales, customer service or customer-facing sales experience. 2 Years: Prior Call Center Experience. High School Diploma/GED Preferred Government experience, preferably Federal Government experience. Strong Communication Relationship Management Organizational Effectiveness: Ability to thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $25 to $29 for hourly wage. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. Employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of an employee's eligible earnings in the prior year Strategic partner for the Account Executives as an extended member of the team. Deliver on post-sale support plans that meet the customer's expectations. Data analysis- Providing sales with strategic snapshots that include base, appointments, funnel, ESSR tickets, current MTD sales numbers, and pro-active planning around strategy. Draft marketing blast emails to existing customers on new promotions or other T-Mobile news. Driving execution by triaging tasks, driving sales acceleration activities, and focusing on a pro-active approach. Order lifecycle: Assist sales with processing upgrades, renewals and add a line through the order portal, or SFDC. Ensure customer receives correct activation and shipping information and assist with customer return process. Provide a device recycle program for focused accounts. Operational Support: Assist sales with setting up corporate order portal, iBilling, MCSA requests, CLM, sales credits, customer reporting, same day account maintenance, and troubleshooting network issues. Create custom reporting for the team. Deliver monthly portfolio account reviews (QBR's/RPA's) Offer problem resolution paths for technical & other IM and support related issues. Offer peer support to SAM for complex problem- solving Also responsible for other Duties/Projects as assigned by business management as needed. Equal Employment Opportunity We take equal opportunity seriously-by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T Mobile, Salt Lake City , Enterprise Sales Support Rep (Various Locations), Other , Salt Lake City, Utah

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