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GSD Part-Time (20-hours) Global Support Generalist, Portuguese/English

Company: The Church of Jesus Christ Latter-Day Saints
Location: Salt Lake City
Posted on: June 12, 2021

Job Description:

Posting Info

Posting Dates: 05/19/2021 - No Closing Date

Job Family: Customer Services

Department: Global Services Department

Purposes

Our Global Support Generalists fulfill an important role in serving individuals in area offices, departments, Church units, and homes. We provide members, leaders, and employees with the products they need to magnify their callings, perform their responsibilities, and make and keep sacred covenants. We are looking for Generalists who want to contribute to building an important foundation of helping the Church of Jesus Christ of Latter-Day Saints grow and operate effectively and efficiently through excellent customer satisfaction.

This is a position that requires working 20 hours/weekly, Monday through Friday.

Responsibilities

  • Acts as the first point of contact and point of contact for all customer phone calls and emails, and provide prompt resolution and troubleshooting for the customer
  • Delivers exceptional customer service to both external and internal customers
  • Clarifies customer requirements; probes for understanding, provides resolution to the customer
  • Facilitates the timely and complete resolution of current and potential customer issues and inquiries
  • Acts as the point person on all order processing and requests
  • Initiate's account credits, returns, and general customer maintenance
  • Records all customer contact information in CRM system
  • Initiate's account credits, returns, and general customer maintenance
  • Uses knowledge of our products and the gospel to suggest alternative and additional products or solutions to customers
  • Records all appropriate information in proper Church operated system
  • Outbound customer contact as inquiries and projects require

Qualifications

  • High school diploma or equivalent. 0 to 2 years of related experience preferred
  • May require a temple endowment (if endowed) or be temple worthy as indicated by a certification from an ecclesiastical leader (if not endowed)
  • Ability to learn computer programs, databases, and websites quickly
  • Quick to respond to requests and completely dependable on follow-through
  • Demonstrated ability to handle sensitive, confidential information
  • Superior oral and written communication skills
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
  • Handles basic to intermediate issues and problems, and refers more complex issues to Global Support Specialists
  • Performs work under general supervision
  • Call center experienced preferred
  • Fluency in reading, writing, and speaking Portuguese and English required

Worthiness Qualification

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Posting Notice/More Info.

Please Note: All positions are subject to close without notice.

Find out more about the many benefits of Church Employment at http://careers.churchofjesuschrist.org.

Keywords: The Church of Jesus Christ Latter-Day Saints, Salt Lake City , GSD Part-Time (20-hours) Global Support Generalist, Portuguese/English, Other , Salt Lake City, Utah

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