Mortgage Processing Manager (Consumer Direct)

Company: Guaranteed Rate, Inc.
Location: Salt Lake City
Posted on: June 12, 2021

Job Description:

Job Description

About Guaranteed Rate Companies:

We're Guaranteed Rate, the 5th-largest retail mortgage lender in the U.S. with more than $73 billion in loans funded in 2020 alone. We're based on a philosophy that We Grow For Good and that the more we grow, the more we can help people-and we've been growing exponentially by partnering with the best real estate agents, hiring the best people, and offering industry-leading tech, low rates and the highest level of customer service. Headquartered in Chicago, our 9,000 employees are in every state across 350 offices. We know anything is possible as long as you believe. Do you believe you're a perfect fit? We'd love to hear from you.

Introduction

The Production Manager position was created to effectively manage the processing pipelines of VPs who have achieved a predetermined volume threshold based upon the VP's previous year's loan volume. The PM will be responsible for ensuring the movement of VP units from the Sent to Processing milestone through funding. The PM will manage the POD and their capacity, interact with Guaranteed Rate support departments as needed, ensure the continued education of the POD regarding performance and adjustments to compliance and company policy; engaging the ROM as needed. The PM will work alongside their ROM, VP, and Sales Management to fulfill Regionally coordinated strategies.

Responsibilities

The Production Manager will complete the following tasks daily:

Operational ownership of the VP's transaction:

* Utilize the functionality of reporting tools to audit the pipeline and loan level detail daily * Manages 90% process related issues for the VP * Proactively manages the VP pipeline to ensure on time closings * Monitor the tasks performed by MCs, LC, and OAs utilizing the YBR to ensure that loans are happening within time to task * Follow up immediately with POD members on tasks outside of expected turn time * Determine opportunities and trends for team improvement

POD management and development:

* Training and integration of new team members * Determine opportunities and trends for team improvement * Leverage reporting data to provide both real time and routine coaching * Ensure proactive communication with customers and referral partners from all POD members

Customer Satisfaction and Experience

* Customer escalation point to identify solutions * VP escalation point for loan level and POD related issues

Additionally, the Production Manager will provide valuable input to their Regional Sales and Operations Managers in all areas involving:

* Training & Performance Management * Compliance training * New hire training * Continuing education * Performance/deficiency training

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law. #LI-RREV1 #LI-REMOTE

Keywords: Guaranteed Rate, Inc., Salt Lake City , Mortgage Processing Manager (Consumer Direct), Other , Salt Lake City, Utah