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Execution Services Team Lead

Company: Fidelity Investments
Location: Salt Lake City
Posted on: November 22, 2021

Job Description:

Job Description:The RoleFidelity Digital Asset Services is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Execution Services Operations team is responsible for identifying and resolving trade breaks, proactively monitoring order flow, identifying, and escalating trade discrepancies, resolving trading and exchange-related disputes, and providing key external client support.To be effective, you will work closely with Custody Operations, Technology Support, Relationship Managers and Client Service Managers to ensure understanding of client trading and operational needs as well and drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and driving successful results.The Expertise and Skills You BringBachelor's Degree preferred5+ years of trade & post trade execution support & knowledge of trading and industry practices/tools3+ years of process management experienceIn depth knowledge of front to back trade lifecycleDaily workflow management experience in setting shifts and ensuring work is completed within SLAStrong attention to detail and experience in reviewing others workExperience and demonstration of working within a procedure and controls operational environment - familiar with audit processStrong process management & decision-making skillsPrior experience in taking the lead on key projects or initiativesExperience in supporting testing in UAT & Production environmentsKnowledge of trading technologies & API/FIX & other trading frameworksDeep knowledge of Institutional clients, accounts (e.g. hedge funds)Understanding and demonstration of quantitative & analytical skills and experience with associated platformsRelationship building skills across teams, business units, and national peersProficient skills in various PC software applications to include Microsoft, Access, Excel, Word, Power pointCryptocurrency knowledge an advantage but not requiredYour excellent interpersonal, verbal, and written communication skillsYour ability to work well on global teams and in fast-paced, cross-collaborative environmentsYour ability to think analytically and deliver solutions to complex challenges and recognize when escalation is requiredYour ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutionsYour passion for thought leadership in innovation & promotion of change amongst the groupYour success in navigating and thriving in a dynamic, growing new businessYour understanding of risk inherent to Institutional trade executionThe Value You DeliverAt Fidelity, collaboration isn't just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you'll deliver are:Coaching and managing a team of associates to deliver an outstanding experience to our clientsPrioritizing and handling critical issues/exceptions that are received from clients/ businessParticipating in various projects and operational improvement initiatives focused on improving the existing workflow, quality, efficiency, and policy & proceduresDriving high satisfaction, quality, and efficiency for both the client and FDASDelivering superior results quickly and efficiently, utilizing effective time management skillsDriving innovation through curiosity and comprehensive understanding of business processes and challengesAs Fidelity returns to the office later this summer, this role will be Salt Lake City based. No relocation is available.Certifications:Company Overview At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning and growth so you can build the career you've always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities. We invite you to Find Your Fidelity at Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations, or by calling 800-835-5099, prompt 2, option 2.

Keywords: Fidelity Investments, Salt Lake City , Execution Services Team Lead, Other , Salt Lake City, Utah

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