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Customer Loyalty Specialist

Company: Henry Schein One
Location: American Fork
Posted on: November 22, 2021

Job Description:

Henry Schein One (. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one.

When technology connects, more data is shared, more tasks are automated, and more work gets done. And most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience -- from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring care.

If you are looking for a growing career that makes a difference, come be part of our team today!

JOB OVERVIEW:

This position is responsible for the overall health and adoption increase of Usage Based Products. Assist and coordinate onboarding of accounts, proactively reach out to improve health based on business triggers, conduct follow up actions and facilitate full adoption and usage of subscriptions.

KEY RESPONSIBILITIES:
Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption/usage, and provide ongoing support as their primary point of contact
Monitor personal case queue to ensure timely implementation and adoption of subscriptions
Proactively engage customers to prevent attrition and ensure customer satisfaction with product and services
Handle escalated customers with a high level of professionalism and tact
Work with at risk accounts to conduct a business review, develop resolution plans, and align internal resources to resolution
Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of retention and adoption
Regularly share best practices with the rest of the Customer Loyalty Team

GENERAL SKILLS & COMPETENCIES:
Typically 1 to 2 years of related professional experience.
Bachelor's Degree or global equivalent in related discipline.
Basic understanding of industry practices
General proficiency with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills
Good verbal and written communication skills
Basic presentation and public speaking skills
Basic interpersonal skills
Developing professional credibility

SPECIFIC KNOWLEDGE & SKILLS:
Consultative approach to customer success
Deep customer empathy
Customer experience champion
Ability to have difficult conversation with customers
Understanding of competitive landscape

FULL TIME BENEFITS AVAILABLE:
Earn generous PTO (Paid Time Off)
Company Paid holidays
Paid Parental Leave
Competitive Medical, Dental, and Vision benefits
401K with competitive company match
And more!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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Keywords: Henry Schein One, Salt Lake City , Customer Loyalty Specialist, Other , American Fork, Utah

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