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Customer Account Representative

Company: MasterControl
Location: Salt Lake City
Posted on: November 22, 2021

Job Description:

About MasterControl:MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers: to bring life-changing products to more people sooner. The MasterControl platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing, and post-market surveillance. For more information, visit Job SummaryThe Customer Account Representative (CAR) is responsible for working with our existing customers in a consultative capacity in order to identify new opportunities for product growth. This is a sales position. The Customer Account Representative's primary role is finding additional business opportunities by developing relationships with current customers within an assigned territory. The CAR works in conjunction with Regional Account Executives and Associates to develop both long-term strategies and specific campaigns. The Customer Account Representative builds and maintains relationships with existing customers through multiple strategies, including - but not limited to - campaigns, phone calls, e-mails, and on-site visits. The CAR will work with their client accounts in relational based consultative engagements focused on discovery and seeking to better understand the clients' needs to determine how and which MasterControl solutions would best address their pain points and expand MasterControl into the clients' organizations. This may include a wide variety of tasks, including account reviews, proposing short term and long term projects, bringing the right MasterControl service resource, providing pricing quotes, product demonstrations, and participation in trade shows or various sales or marketing campaigns at the direction of sales management.Essential Duties & ResponsibilitiesOutbound customer prospecting for the development of targeted opportunities Spearhead customer relationship activities Maintain accurate customer account data in contact management softwareDevelop strategic plans to grow customer product use and uptakeCreate, maintain, forecast and report on opportunities using contact management softwareFacilitate new programs, messages, campaigns and offeringsTrouble shoot client issues and coordinating with need MasterControl departments for resolutionKnowledge, Skills, & AbilitiesSoftware sales and/or marketing experience is requiredExcellent communication skills, both written and oral, are requiredProficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools is requiredAbility to complete proposal projects by critical deadlines.Knowledge of the Life Sciences and Medical Device.Experience with Salesforce preferredPast software sales experience preferredManufacturing or experience on manufacturing floor is a bonus.Minimum RequirementsAssociate's degree in a technical or business discipline (preferred or equivalent experience)Work experience should include a minimum of 2 years in a relation based sales, software sales support role, Life Science or Production/Manufacturing experiencePhysical Demands & Working Conditions:Ability to work non-standard hours Some travel as required (15%)Ability to operate a computer and work at a desk for extended periods of timeBending, stooping and lifting are required on occasionWhy Work Here?#WhyWorkAnywhereElse?MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?MasterControl could be your next (and last) career move!Here are some of the benefits MasterControl employees enjoy:Competitive compensation100% medical premium coverage (yes, you read that right!)401(k) plan with company matchGenerous PTO packages that increase with tenureSchedule flexibilityFitness clubs (you get paid to have fun and be active!)Company parties and employee recognition programsWellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)Onsite physician and massage therapistInnovation center and gaming rooms at the officeDental/vision plansEmployer paid life insurance policyMuch, much more!Applicants must be currently authorized to work in the United States on a full-time basis.

Keywords: MasterControl, Salt Lake City , Customer Account Representative, Other , Salt Lake City, Utah

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