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Customer Support/Electronics Repair Tech

Company: Thermoworks Inc
Location: American Fork
Posted on: November 22, 2021

Job Description:

ThermoWorks is a fast-growing company that has provided advanced temperature instruments for over 19 years. We back our products with the best technical support and customer service in the industry.ThermoWorks is looking for a Customer Support/Electronics Repair Tech with superb communication and interpersonal skills and excellent electro mechanical aptitude. This is not a computer or software I.T job. You'll be working with people and thermometers primarily used for cooking.Essential Responsibilities:

  • Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience
  • Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
  • Effectively educate customers on product use and assist them in fully utilizing available features
  • Repair small consumer electronics using soldering iron, multimeter power supply and small hand tools
  • Ability to work some evenings (until 7pm) and some Saturdays
  • Perform other duties as assignedRequired Skills & Experience:
    • Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations
    • Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity
    • Must have solid technical aptitude and the ability to logically troubleshoot and problem solve--
    • Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)
    • 2+ years of technical work experience preferred (experience repairing cell phones, hardware, thermometers)
    • CRM experience a plus
    • Passion for cooking and barbequing (BBQ) a plus, eagerness to learn requiredPhysical Requirements:
      • Must be able to remain in a stationary position 80% of the time
      • Occasional lifting up to 25 lbs
      • Constantly operates computer and small repair tools

Keywords: Thermoworks Inc, Salt Lake City , Customer Support/Electronics Repair Tech, Other , American Fork, Utah

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