Mtg. Loan Representative
Company: America First Credit Union
Posted on: November 22, 2021
Schedule: Mon- Fri Overview:Assist Mortgage Business Development
Loan Officer with production and gain mortgage loan origination
knowledge as trainee. Assist Loan Officer with tasks related to
origination as directed which includes timely, accurate review of
mortgage loan applications received through branch, phone and
online applications Ensures applications meet secondary investor
guidelines and that mortgage systems reflect accurate transaction
specific details. Ensures member, realtor and builder or related
industry professionals receive prompt contact and are provided
relevant transaction information with extreme professionalism.
Responsible for effective and efficient loan application pipeline
management. Support loan officers with the origination for long
term, construction, lot, home equity and consumer credit loan
products as needed or requested by manager. Understands and
completes lending operations within applicable regulations.
Provides support to branch and department staff, promoting Credit
Union goals and objectives.Responsibilities:1. Assumes
responsibility for production support for Loan Officers to
effectively and professionally complete a variety of mortgage loan
application review and pipeline management functions.a Possesses
knowledge and understanding of home loan products and property
types as well as home loan related software systems including
investor automated underwriting systems.b. Support loan officers
with an evaluation of initial loan application information.
Reconciles application information to credit report and AUS
findings. Analyzes member provided documentation including income.
Works to resolve any conflicting data between sources. Ensures loan
request meets investor documentation and underwriting guidelines.
Pursues all possible loan alternatives including loan officers
second review, when appropriate.c. Enters additional information
into Credit Union and mortgage processing system giving special
attention to documenting conversations via electronic notes, early
disclosure dates and loan progression statuses.d. Promptly contacts
members to discuss loan application, answer questions, convey
documentation requirements, loan status and next steps so as to
gain a shared understanding as directed by loan officer. Maintains
contact within specified intervals and application progresses into
the processing stage or loan request cancels.e. Possesses an in
depth understanding of interest rate lock policies and procedures.
Able to thoroughly explain policies, discuss procedures and answer
questions. Ensures rate lock protection requests are completed
promptly in accordance with established policies and procedures.f.
As directed by loan officers promptly contact realtors or builders
to discuss appropriate transaction details or maintain contact
within specified intervals until loan closes or transaction
cancels.g. Proactively supports loan officer to cultivate and
maintain positive realtor and builder relationships.h. Completes
pipeline management reports as specified by loan officer.i. Ensures
that every contact with Member, Realtor or Builder is fully
documented and annotated in notes and the file reflects appropriate
documentation.j. Understands and completes lending operations in
accordance with mortgage regulations both federal and state.
Ensures that NCUA and established Credit Union policies, procedures
and requirements are followed. Stays informed as to changes
thereto.2. Assumes responsibility for production assistance and
support for the effective and professional completion of assigned
mortgage loan origination functions.a. Participates in Loan officer
production with application documents and analyzes preliminary
documentation for loan requests. Gain knowledge for alternative
lending, credit criteria, interest rates and loan documentation.
Explains mortgage process, time frames to expect and interest rate
lock procedures thoroughly as directed by loan officer. All in such
a manner as to elicit a shared understanding and positive responses
from members.b. Supports loan officer with initial application
submission quality standard as well as member service and realtor
survey expectations.3. Promotes and supports the Loan Officer in
establishing and maintaining effective and professional business
relations with members, realtors, builders and mortgage industry
professionals.a. Responds to requests and questions promptly and
courteously.b. Counsels members regarding money management and
financial matters as it relates to mortgage lending as directed by
Loan Officer.c. Projects the Credit Union's professional image by
maintaining a clean, secure and well maintained desk/work area, and
follows Credit Union dress code.d. Stays informed regarding changes
and trends in the local real estate and competitive lending
market.4. Assumes responsibility for establishing and maintaining
effective communication and coordination with Credit Union
personnel and with management.a. Coordinates and assists with
production functions with related departments and branches,
providing support as needed.b. Functions as an essential
constituent of branch and mortgage department teams.c. Keeps Loan
Officer and management informed of area activities and of any
significant problems.d. Attends and participates in meetings and
committees as required.e. Completes reports and paperwork
accurately and promptly.5. Assumes responsibility for related
duties as required or assigned.a. Actively and professionally
cross-sells Credit Union services, stays informed of policies and
requirements.b. Stays informed on all pertinent legal and
regulatory changes.c. Completes special projects as
- High school graduate or equivalent.
- Complete MOLO Production Assistant training
- Complete required Development Center courses: New Employee
- Consumer lending experience.
- Familiarity of credit review and income
- Excellent verbal and written communication skills.
- Professional appearance, dress and attitude.
- Solid math skills.
- Ability to operate related computer and business equipment
including copy machine, and telephone.
- Good typing skills.
- Willingness to assist others.Knowledge and Experience to be
Acquired as trainee:
- Thorough understanding of the foundation of determining credit
- Knowledge of Credit Union and mortgage lending policies,
procedures, products, processing, secondary market investor
requirements, pricing and underwriting guidelines.
- Familiarity with title reports, insurance, and appraisals.
Keywords: America First Credit Union, Salt Lake City , Mtg. Loan Representative, Other , Roy, Utah
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