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Contact Center Representative FT Midvale

Company: Cyprus Credit Union
Location: Midvale
Posted on: January 16, 2022

Job Description:

We are hiring a Contact Center Representative. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in starting a career with an exciting and respected financial institution that offers opportunities for comradery, professional growth, and advancement? If so, please read on!The future of Cyprus Credit Union is only as bright as our team. We employ a team of like-minded banking professionals. In order to attract and retain quality talent, we offer competitive pay, and comprehensive benefits, provide opportunities for employee advancement, share resources for career development, and encourage a work-hard/play-hard lifestyle. Additionally, we value diversity, volunteering for our communities and taking steps to do our part in reducing our carbon footprint.As a Contact Center Representative, you will earn a competitive pay depending on your experience and qualifications with the opportunity for bonuses and incentives. Pay increase for English/Spanish speaking. We also offer both our part-time and full-time member services employees the following comprehensive benefits:Health, dental, life, and vison insurance plans 401k and retirement savings plan12 paid holidays Paid day off for your birthdayPTO that will start accumulating on day oneEarn additional PTO when you volunteer in the communityCompetitive tuition reimbursementDue to our "Most loved" atmosphere, Cyprus Credit Union was named one of the BEST credit unions to work for in 2020 and 2021!Here at Cyprus we value the success and rewards that come as we learn and grow together! Through our "career pathing "programs we offer continuous trainings that can provide you with opportunities in advancement. If this sounds like something you have been waiting for, don't hesitate apply now to start your future with Cyprus!A DAY IN THE LIFE OF A CONTACT CENTER REPRESENTATIVEAs a Contact Center Representative, you perform a broad variety of member services over the phone such as checking account balances, transferring funds, calculating interest, helping with card disputes, taking loan payments, and assisting members with bookkeeping and checking account problems. No matter what the issue, you ensure our members are taken care of and know they are a part of a credit union that loves them. You are busier than ever in this time of social distancing, but you thrive in a fast-paced environment and your excellent customer service remains consistent. A good listener, you answer questions and resolve issues patiently.Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. You handle frustrated callers with empathy and professionalism. When needed, you refer members to the appropriate department or employee. You perform related clerical tasks promptly and accurately. With pride, you keep your work area clean, secure, and well maintained. While some callers require extra patience, most are appreciative of the excellent customer service you provide them--and you go home at the end of each shift feeling good about the great service that you've provided.QUALIFICATIONS FOR A CONTACT CENTER REPRESENTATIVEHigh school diploma or equivalentOne year of credit union experienceThorough knowledge of member services and financial products providedUnderstanding of member bookkeeping proceduresComputer and 10-key skillsPhone skills and etiquetteBasic math skillsExceptional customer service skillsAre you a good listener with a professional attitude? Do you have excellent communication and public relations skills? Are you tactful and diplomatic? Are you have excellent problem-solving and reasoning skills? Are you organized with excellent follow-through? If so, then you might just be perfect for this Contact Center Representative position!CONTACT CENTER WORK SCHEDULEThis schedule for this position is Monday through Friday 10:00AM to 7:00PM and some Saturdays 9:00AM to 3:00PMREADY TO JOIN OUR CREDIT UNION CALL CENTER TEAM?If you feel that you would be right for this call center customer service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Keywords: Cyprus Credit Union, Salt Lake City , Contact Center Representative FT Midvale, Other , Midvale, Utah

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