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Customer Advocate

Company: Hearsay Social
Location: Salt Lake City
Posted on: January 16, 2022

Job Description:

Come join the team and help us modernize the advisor-client experience. At Hearsay Systems, one of the ways we get our kicks is by delivering a customer experience that delights our users. We are building a new Financial Advisor Outreach Team that will be at the heart of driving the Advisor's experience with our products. We truly enjoy helping make our customers successful and are looking for creative and resourceful people who share this goal. This is an exciting opportunity to help build a team from scratch and learn how start-ups scale.
About Hearsay Systems
Founded in 2009, Hearsay Systems is reinventing the human-client experience in financial services. The Hearsay Client Engagement Platform empowers over 200,000 advisors and agents to authentically and intelligently grow business relationships by proactively guiding and capturing the last mile of digital communications. The world's leading financial firms-including Allstate, New York Life, Morgan Stanley, and Charles Schwab-rely on Hearsay's SaaS platform to scale their reach, optimize sales engagements, and deliver exceptional client service in a consistent and compliant manner.
We are a tight-knit and dedicated team that passionately believes in our products, our people, and our culture. Our products help advisors and agents scale personalized customer engagements across social media (Facebook, LinkedIn, Twitter, Instagram), websites, text, and voice.
Headquartered in San Francisco, Hearsay has a globally distributed team with members in San Francisco, Salt Lake City, Seattle, New York, Toronto, London, Budapest and Manila and is backed by Sequoia Capital, NewView Capital, and Salesforce Ventures.
About the role:

  • Take a hands on approach to drive end user engagement of product features through education/training
  • Manage your own set of contacts and be responsible for driving their product usage (from start to finish you own the relationship!)
  • Collaborate with your team to share best practices on what's working and not working
  • Proactively identify solutions to questions you anticipate our customers having in each interaction
  • Act as a liaison between our customers and Hearsay Systems engineers on specific issues product issues
  • Become an expert on how our customers use our product and serve as an internal voice of the customer with engineers, product managers, marketers and we continue to build Hearsay's products
  • You will coach the customers on the value of Hearsay products You will become an expert of Hearsay Systems, providing a best in class service experience for our customers

    About You:

    • Kind, service oriented demeanor - people want to talk to you and you enjoy talking to others!
    • Persuasive - people trust you and are willing to act on your suggestions
    • Ability to handle difficult personalities and remain positive
    • Resourceful and creative - so that you can solve unique customer challenges
    • Clear communication - Strong handle of spoken and written English to communicate effectively and clearly
    • Proactive - are willing to pick up the phone and initiate conversations, ask questions and be an active listener
    • Unafraid to take action, even if it means you make mistakes periodically
    • Believe in the power of relationships.
    • A general interest in finance/personal investing (experience in financial services a plus)
    • Have a background in sales and or customer service/support
    • Tech savvy
    • Basic understanding of social media, texting and other channels of communication

      Our Commitment to Diversity and Inclusion: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Hearsay Social, Salt Lake City , Customer Advocate, Other , Salt Lake City, Utah

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