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IT and Application Support Specialist

Company: Christopherson Business Travel
Location: Salt Lake City
Posted on: January 16, 2022

Job Description:

Christopherson Business Travel, a globally recognized leader in Travel Management, is looking for an IT and Application Support Specialist to join our Technology team. This position will focus on end-user IT support as well as application support for both 3rd party and proprietary systems while providing the highest quality customer service. The Support team works in a fast-paced dynamic environment providing service over the phone, via email, in person and via remote sessions.

Responsibilities
Prioritize, evaluate, track and resolve Service Desk requests as well as maintain related user guides and other self-service documentation
Support and troubleshoot customer issues both hardware and software related
Perform basic system and application administration/configuration tasks
Escalate requests when additional technical expertise is required
Assist in technical projects as needed
Seek opportunity to teach and learn from other team members

Requirements
Strong customer service, communication and organizational skills
Strong analytical and problem-solving skills
Experience with IT and/or Application support over the phone and in person
Experience troubleshooting proprietary software applications
Experience with Windows 10, Office 365, modern browsers and other common business applications.
Basic computer hardware and/or networking configuration and installation
Ability to demonstrate professionalism while assisting users in stressful situations
Ability to lift 50 pounds
Fearless, innovative self-starter that will get their hands dirty!

Nice to have:
Bachelor of Science and/or technical certifications
Experience with Atlassian products such as Service Desk, Jira, Bitbucket, Bamboo, etc.
Experience with Linux and Windows Server administration
Experience with Bomgar
Experience with SQL, C# and/or Java

Benefits
Medical and prescription drug coverage
Health savings account (HSA) with company contribution
Dental coverage
Voluntary vision coverage
Flexible spending account (FSA)
401 (k) retirement savings plan with company match
PTO and Holidays

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Keywords: Christopherson Business Travel, Salt Lake City , IT and Application Support Specialist, Other , Salt Lake City, Utah

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