Pediatric Outreach Provider Relations Representative
Company: Intermountain Healthcare
Location: Salt Lake City
Posted on: May 15, 2022
Job Description:The pediatric Provider Relations Executive (PRE)
is the point person and key liaison between Intermountain
Healthcare and referring Pediatric and other providers as assigned
in a designated geographical area. This is a generalist position
that represents all of Intermountain Healthcare's services to
referring practices within the assigned geography. This is a
field-based position with the responsibility to make routine office
visits to referring offices, deliver key Intermountain messaging,
develop relationships with practice leaders, physicians and staff,
reinforce appropriate utilization of Intermountain services,
coordinate issue resolution, and act as a liaison between the
referring office and Intermountain Healthcare. The PRE reports
directly to Central Office Outreach leadership while having strong
communication and correlation with local hospital, service line
and/or facility leadership. Under the direction of Outreach
leadership, the PRE qualifies potential referral generating
sources, strengthens relationships with existing referral sources,
determines provider and patient needs, and effectively communicates
solutions. The PRE works closely with multiple internal services
lines, clinical programs, and provider relations teams. The PRE is
held accountable to monthly goals and quotas that are determined by
Outreach leadership, and is responsible for maintaining impeccable
records of visits, expenditures, and mileage.Job Essentials
Creates and maintains strong relationships and successful
integration into physician practices to provide the best access to
our physicians, hospital services and programs, and assists in the
retention of patients from one aspect of care to another in a
convenient, customer responsive and expedited manner. Helps
Intermountain Healthcare make it easy for patients and providers to
enter and stay in our integrated network.
Gains a deep understanding of the patient and provider experience
of accessing and staying in the Intermountain system.
Understands the business needs of referral sources and how
Intermountain Healthcare can meet those needs.
Assesses referring practice exam mix and volume and their
Develops and maintains superior knowledge of Intermountain services
Builds and maintains strong professional relationships with clinic
leadership, physicians, office staff, hospital executives and
service line leaders, facility administration, and other key
Evaluates the effectiveness of current business development
activities utilizing reports and feedback from internal and
Identifies and quantifies opportunities by gaining a deep
understanding of Intermountain Healthcare's services, how those
services are accessed by patients and providers, and how those
services can improve clinical outcomes for patients in our
Identifies referral sources with low utilization and formulates a
strategy to increase appropriate utilization of Intermountain
Regularly evaluates the marketplace to identify growth
Assists Outreach leadership in developing business development
plans for the assigned territory that fit within the scope of the
overall company strategy.
Meets or exceeds quotas and budget expectations determined by
Identifies and quantifies opportunities, issues, and sources of
Communicates effectively and in a positive manner with internal
customers, including department managers, operations officers,
facility administration, corporate leadership, and other service
Provides strong communication with appropriate leadership to
resolve referring office issues and customer service
Utilizes other internal personnel in regular rounding to referring
Maintains call logs and visits notes as instructed by Outreach
Correlates closely with hospital leadership in delivering a
standard Intermountain Healthcare message and a unified approach
for referring office satisfaction.
Shows strong communication skills by delivering effective
presentations in both group and individual settings.
Overcomes objections, answers questions, understands the customer's
needs, and obtains commitments for referrals.
Maintains strong listening skills.
Consistently strives to improve personal skills through internal
and external educational opportunities, shadowing other staff,
Bachelor's degree obtained through an accredited institution.
Education is verified.Demonstrated Healthcare Sales
Current driver's license.
Two years of healthcare sales or field-based customer service
- and -
Demonstrated interpersonal, communication, listening and customer
A degree in sales, marketing, business or a health-related
Experience in the health care industry.
- and -
Knowledge of medical terminology.Physical Requirements:Interact
with others requiring the employee to communicate information.
- and -
Operate computers and other office equipment requiring the ability
to move fingers and hands.
- and -
See and read computer monitors and documents.
- and -
Remain sitting or standing for long periods of time to perform work
on a computer, telephone, or other equipment.Location:Key Bank
TowerWork City:Salt Lake CityWork State:UtahScheduled Weekly
Keywords: Intermountain Healthcare, Salt Lake City , Pediatric Outreach Provider Relations Representative, Other , Salt Lake City, Utah
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