Company: Great Clips
Posted on: May 15, 2022
The Franchise Operations Specialist builds relationships and
makes connections with salon managers, franchisees and across
internal departments that are focused on providing the best
possible customer experience by coaching, influencing and
motivating salon managers, general managers, and franchisees on how
to improve and grow the salons performance. This position is
responsible for monitoring and documenting compliance with the
delivery of Great Clips operating system and the brand within the
Your Mission - On your journey, you will face the opportunity
Evaluate salon operations and provide recommendations on how to
improve salon performance.
Complete salon audits using appropriate Great Clips tools and
resources to ensure salons are operating within Great Clips
operational and facility standards.
Provide coaching and development for salon managers to ensure they
are receiving specific feedback about salon performance and have
access to the resources to support continued growth of the
Consult with franchises and other Great Clips, Inc. staff to
influence improved performance and growth for each salon and
Manage assigned market budgets throughout the year to ensure
expenses and net salon goals are met.
Build trust with franchisees as a way to influence positive growth
within their organization.
Motivate large groups of salon managers and franchisees with
engaging public speaking skills.
Effectively lead presentations.
Demonstrate the ability to listen, earn trust, and accept direct
feedback from franchisees while building strong, positive
Your Expertise To land this job you will need to demonstrate or
possess the following:
Ability to build relationships, motivate, coach, and influence
A customer service orientation mentality.
Ability to conduct workshops and presentations.
Basic understanding of financials.
Analytical and strategic thinking skills
Ability to establish credibility and communicate effectively both
verbally and in writing.
Ability to travel and work a flexible schedule including evenings
and weekends is required.
Knowledge of and skill in using application software including
Word, Excel, Microsoft Outlook, and Internet functionality.
Helpful, but not required: Knowledge of retail operations,
including real estate, construction, marketing, training.
Skill of helping individuals to understand problems, goals, and
various courses of action.
Ability to lift up to 20 pounds is required.
2 years post high school business or equivalent education and 4
years of salon/retail management experience is required.
Your Work Environment You must live in the Salt Lake City a rea . -
As this is a remote position, you will work out of your home office
when not on the road. Regular travel to salons and company meetings
will be necessary, thus the ability to travel 40-60% of the time is
Key Competencies Getting Results
Ability to drive for results, focus on the customer and build
Using a Thoughtful Approach
Having the ability to think strategically, demonstrate agility,
think creatively, apply financial acumen and promote teamwork.
Working with People
Excited to build partnerships, model ethical performance,
communicate with impact and influence others.
What We Offer We offer a competitive salary, health benefits,
wellness programs, a company-matching 401K and tuition assistance
but some perks that set us apart are:
A focus on your development . We want to know what your dreams and
aspirations are and hope to find ways of Great Clips helping you
along in your journey. Your personalized development plan will
create a path for your growth and promotion potential.
A GREAT culture . One the most frequent compliments you will hear
about Great Clips from employees, franchisees and business partners
alike is that Great Clips has a GREAT culture. Our belief is that
we are strongest together and therefore find it important to have
an inclusive, diverse work culture. Though we embrace our
differences, we all share in our 6 core values; we are kind, we
listen and earn trust, we keep it simple, we focus on execution, we
exceed expectations and WE MAKE IT FUN.
A spirit of ideas and innovation . Here at Great Clips, we have a
competitive lead within our industry. Though we hold a strong
position, we never stop pushing ourselves forward and continue to
look for new ways of delivering a powerful and enduring brand.
About Great Clips With more than 4,000 franchised salons throughout
the United States and Canada, Great Clips is the world's largest
haircutting salon brand. Our salon owners and corporate staff are
dedicated to our salon communities with a focus on philanthropic
and volunteer activities. Great Clips, Inc. employees are
passionate about what we do and we are always striving to find ways
to make what we do even better.
Keywords: Great Clips, Salt Lake City , Operations Specialist, Other , Tooele, Utah
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